Remote Palliative Care Specialist & Patient Advocate

Graham Healthcare Group; Austin (TX); Remote; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

Dental insurance

401K with company match

PTO 15 days

Zusammenfassung

Graham Healthcare Group is hiring a Palliative Patient Specialist to support patients remotely nationwide. You will collaborate with field staff, manage referrals, document interactions, and serve as the patient advocate across teams.

The role requires HIPAA and confidentiality awareness and strong customer service. Hours are Monday–Friday, 8AM–5PM, with comprehensive benefits including health, vision, dental, 401K with company match, and PTO.

Qualifikationen

• High School diploma or GED required or equivalent.
• 2 years hospice/home health experience preferred.
• Medical terminology knowledge preferred.
• Active listening and strong customer-service skills.
• Patience, dependability, sound judgment, and ability to manage concurrent demands.
• Proficient in Microsoft Office, including Teams.

Aufgaben

• Develop and nurture referrals with accurate documentation.
• Manage Teams, emails, and Salesforce communications.
• Act as primary contact and liaison for patients and families.
• Maintain updated Salesforce lists and patient assignments.
• Ensure HIPAA and confidentiality compliance.
• Support census management across care lines as needed.
• Conduct phone-based screenings to determine care eligibility.
• Deliver educational sessions by phone to maintain patient relationships.

Kenntnisse

Active listening

Customer service

Time management

Microsoft Teams

Microsoft Office

Ausbildung

High School diploma/GED

Tools

None

Jobbeschreibung

Graham Healthcare Group is hiring a Palliative Patient Specialist to support patients remotely nationwide. You will collaborate with field staff, manage referrals, document interactions, and serve as the patient advocate across teams.

The role requires HIPAA and confidentiality awareness and strong customer service. Hours are Monday–Friday, 8AM–5PM, with comprehensive benefits including health, vision, dental, 401K with company match, and PTO.