Palliative Patient Specialist

Graham Healthcare Group; Austin (TX); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401K with company match

PTO 15 days

Job summary

Graham Healthcare Group is hiring a Palliative Patient Specialist to support patients remotely nationwide. You will collaborate with field staff, manage referrals, document interactions, and serve as the patient advocate across teams.

The role requires HIPAA and confidentiality awareness and strong customer service. Hours are Monday–Friday, 8AM–5PM, with comprehensive benefits including health, vision, dental, 401K with company match, and PTO.

Qualifications

• High School diploma or GED required or equivalent.
• 2 years hospice/home health experience preferred.
• Medical terminology knowledge preferred.
• Active listening and strong customer-service skills.
• Patience, dependability, sound judgment, and ability to manage concurrent demands.
• Proficient in Microsoft Office, including Teams.

Responsibilities

• Develop and nurture referrals with accurate documentation.
• Manage Teams, emails, and Salesforce communications.
• Act as primary contact and liaison for patients and families.
• Maintain updated Salesforce lists and patient assignments.
• Ensure HIPAA and confidentiality compliance.
• Support census management across care lines as needed.
• Conduct phone-based screenings to determine care eligibility.
• Deliver educational sessions by phone to maintain patient relationships.

Skills

Active listening

Customer service

Time management

Microsoft Teams

Microsoft Office

Education

High School diploma/GED

Tools

None

Job description

Job TitlePalliative Patient Specialist

LocationRemote/Nationwide, USA

Additional Location(s)Employee TypeEmployee

Working Hours Per Week40

Job DescriptionGraham Healthcare Group is hiring a

Palliative Patient Specialist

to join our dynamic team! The

Palliative Patient Specialist

will partner with our field staff and leaders to provide the best support to the patients that we serve.Compensation: $19.00 - $21.00

The base compensation range for this role is fixed, with a maximum cap of $21.00. We want to be transparent about this as we continue discussions.Hours: Monday-Friday, 8AM-5PM, fully remoteMedical Benefits: Health, Vision, & DentalRetirement: 401K & Pension w/ 4% Company MatchPTO: 15 Days

Palliative Patient Specialist Job Responsibilities:Develop and nurture referrals while ensuring accurate documentation.Manage various communication channels for the team, including Teams, emails, and Salesforce.Serve as a primary contact, advocate, and source of information for patients and familiesMaintain an updated list in Salesforce, including non-admitting/discharging charts and patient assignments.Demonstrate excellent customer service, both internally and externally.Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.Manage a census of patients who are not current with another service line offered by Residential. This may include patients discharged from Home Health, Journey, Palliative, or Hospice; patients whose Hospice start of care was delayed by patient choice; and patients needing an in-person phone consultation regarding levels of care as requested by another service line across the continuum.Perform screenings/needs assessments over the phone to determine whether patients meet the eligibility requirements for levels of care.Perform educational sessions over the phone to maintain relationship with patients and/or MPOA as dictated by patient needs.Communicate and collaborate with Palliative, Home Health, Journey and Hospice teams as needed to expediate access to care and internal team collaborationServe as a liaison between the company and patients/caregiversRespond to company web-based inquiries for service information as neededComply with Company’s Core Values and Core CompetenciesPerform other duties as assigned by Supervisor and/or DirectorEnsure compliance with local, state, and federal regulations.Palliative Patient Specialist Qualifications/Requirements:High School diploma/GED2 years of Hospice and/or Home Health experience preferredMedical Terminology knowledge preferredActive listening skillsCustomer service skillsPossess patience, dependability, good and sound judgement, and the ability to manage concurrent demandsProficient in Microsoft Office suite including TeamsDetail-oriented with the use of time management techniques and tools

About Graham Healthcare Group:As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.Join the Graham Healthcare Group and enjoy the following benefits:Competitive Pay: With opportunity for advancementHealth and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.Generous PTO Packages.Retirement: Save for your future with our company offered 401k plan and pension.Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.Benefits may vary based on your employment status.NOTICE :Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.By supplying your phone number, you agree to receive communication via phone or text.By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer