Remote P&C Service Specialist - Data Entry & Billing

Midwest Family Mutual Insurance; Urbandale (IA); Remote; USD 42,000 - 54,000; Full time

Job summary

Midwest Family Mutual Insurance Company in Urbandale, IA is seeking a Property/Casualty Agency Service Specialist to handle accurate data entry, processing of applications, and billing questions for our independent agents and insureds, while maintaining exceptional service. This is a remote, full-time desk role that supports a nationwide team.

It requires 3+ years of P&C experience, strong written and verbal communication, outstanding customer service, and independence to work from a home

Qualifications

• 3+ years of P&C Insurance experience required.
• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
• Excellent customer service and call center experience required.
• Strong organizational skills and attention to detail.
• Excellent data entry skills.
• Must be able to work independently and be self-motivated.
• This is a full-time, remote position that will require dependable high-speed Internet, a dedicated home office space and travel to the IA office on occasion.
• Ability to work until 7:00PM CST and have the flexibility to occasionally work during hours of 7am - 7pm to cover PTO

Responsibilities

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents as needed through calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with Underwriting and Marketing departments and other areas to deliver on our mission.
• Provide exceptional customer service and quality of work in a fast-paced environment.
• Other functions may be assigned as business conditions change.

Skills

Data entry

Customer service

Communication

Organizational skills

Independent work

Education

High School Diploma or GED

Property/Casualty Insurance knowledge

Job description

Midwest Family Mutual Insurance Company in Urbandale, IA is seeking a Property/Casualty Agency Service Specialist to handle accurate data entry, processing of applications, and billing questions for our independent agents and insureds, while maintaining exceptional service. This is a remote, full-time desk role that supports a nationwide team.

It requires 3+ years of P&C experience, strong written and verbal communication, outstanding customer service, and independence to work from a home