Property/Casualty Agency Service Specialist

Midwest Family Group; Urbandale (IA); A distancia; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

Midwest Family Mutual is seeking an experienced, customer-focused data entry specialist for our remote Agent Service Center. The role emphasizes accurate processing of commercial applications, timely billing support, and high-quality service to independent agents and insureds.

Qualified candidates will have 3+ years in P&C insurance, strong communication, and the ability to work independently from a home office. Occasional travel to Iowa may be required for training or meetings.

Formación

• 3+ years of P&C insurance experience.
• Strong written and verbal communication.
• Excellent data entry and customer service in a fast-paced environment.
• Ability to work independently from a remote home office.

Responsabilidades

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents via calls, email, live chat, or instant messaging.
• Assist agents with personal lines changes and quotes.
• Collaborate with Underwriting and Marketing to deliver on company commitments.
• Provide exceptional customer service in a fast-paced environment.

Conocimientos

P&C Insurance

Data Entry

Customer Service

Call Center

Educación

High School Diploma or GED

Insurance knowledge

Descripción del empleo

Description

Midwest Family Mutual is a Property/Casualty Insurance Company looking for an experienced, customer focused individual to join our Agent Service Center team! This position is responsible for accurate and timely data entry/application processing, while providing excellent customer service to our independent agents and insureds. Qualified candidate will have a minimum of 3 years property/casualty insurance experience, with a strong emphasis in commercial lines, customer service and heavy call environment.

This is a remote (work from home) desk position and requires someone who works well independently as well as part of a remote team environment. A dedicated home office space, wired high speed internet connection is required. Midwest Family has maintained a remote work environment since 2006 with no intentions of bringing employees back into a physical office. Work hours for this position are 10:00am - 7:00pm CT; Monday - Friday, with occasional overtime.

Responsibilities include, but are not limited to, the following:

Other functions may be assigned as business conditions change.

• Timely review and processing of commercial quotes and new business applications.
• Answer billing questions and process payments for customers.
• Assist agents as needed through various means including incoming calls, email, live chat/instant messaging.
• Assist agents with personal lines changes and quotes.
• Work closely with the Underwriting and Marketing departments, and other areas within the company to deliver upon our mission statement.
• Provide exceptional customer service and quality of work in a fast-paced environment.

Requirements

• 3+ years of P&C Insurance experience required.
• Strong written and verbal communication skills with the ability to communicate effectively to a variety of audiences.
• Excellent customer service and call center experience required.
• Strong organizational skills and attention to detail.
• Excellent data entry skills.
• Must be able to work independently and be self-motivated.
• Create and maintain a high-quality work environment.
• This is a full-time, remote position that will require dependable high-speed cable/DSL Internet, a dedicated home office space and travel to the IA office on occasion.
• Ability to work until 7:00PM CST and have the flexibility to occasionally work during the hours of 7am - 7pm to cover PTO

Education/Training/Experience:

• High School Diploma or General Education Degree (GED)
• Property/Casualty Insurance knowledge and experience
• Insurance education/designations is a plus - i.e. INS, CPCU, CIC