Remote P&C Account Manager - Commercial Lines

Insurance Office Of America, Inc.; Castro Valley (CA); Ibrido; USD 75.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salaries and bonus poten t

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career prog.

Respectful culture and work/familyLife

Community service commitment

Supportive teammates and rewarding env

Descrizione del lavoro

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensure retention, and support new business development.

You will coordinate daily admin tasks, service requests, and renewals with a focus on accuracy and client satisfaction. The ideal candidate has an active P&C license, 3+ years in account management (or 5+ years in insurance), strong analytical and communication skills, and proficiency with MS Office.

Competenze

• Active P&C license.
• 3+ years account management or 5+ years in the insurance industry.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Mansioni

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership in IOA values.

Conoscenze

Account management

Insurance industry knowledge

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

MS Office

Formazione

Active P&C license

CIC or equivalent certification preferred

High School Diploma (or equivalent)

Descrizione del lavoro

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensure retention, and support new business development.

You will coordinate daily admin tasks, service requests, and renewals with a focus on accuracy and client satisfaction. The ideal candidate has an active P&C license, 3+ years in account management (or 5+ years in insurance), strong analytical and communication skills, and proficiency with MS Office.