Remote Account Manager, Commercial Lines (P&C Licensed)

Insurance Office Of America, Inc.; Sunnyvale (CA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Career growth

Work-life balance

Community service

Job summary

Insurance Office Of America, Inc. in the United States seeks an Account Manager - Commercial Lines to manage an assigned book, retain accounts, and support new business.

You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy. Ideal candidates have 3+ years in account management or 5+ years in the insurance industry, active P&C license, CIC or equivalent preferred, and strong analytical, problem-solving, and customer service skills.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities.
• Resolve complex issues with no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of work and transparent workload status.

Skills

Account management

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Decision making

Analytical skills

Education

High School Diploma

P&C license

CIC designation

Tools

MS Office

Outlook

Word

Excel

Job description

Insurance Office Of America, Inc. in the United States seeks an Account Manager - Commercial Lines to manage an assigned book, retain accounts, and support new business.

You will coordinate day-to-day administrative and customer service activities, resolving complex issues with accuracy. Ideal candidates have 3+ years in account management or 5+ years in the insurance industry, active P&C license, CIC or equivalent preferred, and strong analytical, problem-solving, and customer service skills.