Account Manager - Commercial Lines (Remote PT)

Insurance Office Of America, Inc.; Seattle (WA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Professional growth opportunities

Supportive culture and work-life-bam

Job summary

Insurance Office of America, Inc. is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business.

Duties include coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy management, billing, and renewals. The ideal candidate holds an active P&C license, with 3+ years of account management (or 5+ years in insurance) and strong analytical, communication,

Qualifications

• Active P&C license required.
• 3+ years account management or 5+ years in insurance.
• CIC designation or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Maintain frequent communication with the account team regarding workload and issues.
• Deliver excellent service and proactively anticipate needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Customer service

Communication

MS Office

Analytical skills

multitasking/organizational skills

Education

High School Diploma or equivalent

Active P&C license

CIC or equivalent preferred

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensuring retention and supporting new business.

Duties include coordinating daily administrative and customer service activities, resolving complex issues, and ensuring accuracy across policy management, billing, and renewals. The ideal candidate holds an active P&C license, with 3+ years of account management (or 5+ years in insurance) and strong analytical, communication,