Remote Overnight Veterinary Care Coordinator & Support

Heartstrings Pet Hospice; Northern (KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

100% Remote Work

Medical, Dental, and Vision insurance

Life Insurance (Basic, Voluntary, and/

Job summary

Heartstrings Pet Hospice is hiring an Overnight Veterinary Care Coordinator to support pet families during our 10:00 PM-6:00 AM third shift. This fully remote role focuses on compassionate communication and scheduling across the United States.

You will answer calls, document details, explain services, and coordinate with veterinarians and the team to ensure high-quality end-of-life care. Previous customer service or veterinary reception experience is a plus; enthusiasm and emotional intelligence

Qualifications

• Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support.

Responsibilities

• Answer incoming calls from pet families during the overnight shift (10 PM–6 AM).
• Provide calm, compassionate support during emotional and end-of-life conversations.
• Explain Heartstrings services and appointment availability.
• Gather and document pet and family information accurately.
• Schedule in-home veterinary appointments.
• Coordinate with veterinarians and internal teams.
• Maintain accurate records and meet quality standards.

Skills

Customer service

Veterinary reception

Healthcare scheduling

Remote support

Job description

Heartstrings Pet Hospice is hiring an Overnight Veterinary Care Coordinator to support pet families during our 10:00 PM-6:00 AM third shift. This fully remote role focuses on compassionate communication and scheduling across the United States.

You will answer calls, document details, explain services, and coordinate with veterinarians and the team to ensure high-quality end-of-life care. Previous customer service or veterinary reception experience is a plus; enthusiasm and emotional intelligence