Night Shift Customer Experience Coordinator

Veterinary Emergency Group The PC; Glendale (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

Veterinary Emergency Group is seeking a Customer Experience Coordinator for a part-time, overnight schedule at Arrowhead, AZ. This role focuses on shaping the customer journey before, during, and after visits, with a friendly, proactive approach to every interaction and a commitment to exceptional pet care.

You will coordinate communications, assist with financial options, and support a fast-paced team in a noisy hospital environment while delivering compassionate service day and night.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills; ability to interact positively with anyone.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence; read a room and adapt.
• Adaptable in high-stakes environments.
• Problem-solving and innovative mindset.
• Willing to work in a noisy environment with odors.
• Available to work nights, weekends, and holidays as needed.
• Work well in a fast-paced, diverse team.

Responsibilities

• Greet customers with warmth and urgency in person, by phone, or online.
• Oversee all customer communications and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to needs.
• Listen with empathy and resolve concerns promptly.
• Keep nursing and medical staff updated on customer needs for seamless care.

Skills

Customer service

Computer proficiency

Communication

Multitasking

Emotional intelligence

Job description

Veterinary Emergency Group is seeking a Customer Experience Coordinator for a part-time, overnight schedule at Arrowhead, AZ. This role focuses on shaping the customer journey before, during, and after visits, with a friendly, proactive approach to every interaction and a commitment to exceptional pet care.

You will coordinate communications, assist with financial options, and support a fast-paced team in a noisy hospital environment while delivering compassionate service day and night.