Overnight Veterinary Care Coordinator | Customer Care Representative

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

United States

Remote

USD 19,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Disability Insurance

401K

Paid Time Off

Employee wellness resources

Training and professional development

Pet-Related Benefits

100% Remote Work

Job summary

Heartstrings Pet Hospice, a fully remote provider delivering in-home pet hospice and end-of-life care across the United States, is hiring an Overnight Veterinary Care Coordinator for the 10:00 PM–6:00 AM shift. This remote, third-shift role focuses on compassionate conversations, scheduling in-home visits, and guiding families through sensitive decisions while coordinating with veterinarians and the team.

The position offers comprehensive benefits and a 100% remote setup, with emphasis on

Qualifications

Experience in customer service, healthcare scheduling, or remote support is preferred.
Strong verbal and written communication skills are essential.
Ability to maintain composure during emotional conversations and end-of-life discussions.

Responsibilities

Answer calls during the 10 PM–6 AM overnight shift.
Provide calm, compassionate support during emotional conversations.
Explain Heartstrings services and appointment availability.
Gather and document pet and family information.
Schedule in-home veterinary appointments.
Support families with hospice and end-of-life questions.
Coordinate with veterinarians and internal teams.
Maintain accurate records and meet quality and attendance standards.

Skills

Customer service

Compassionate communication

Remote work

Scheduling

CRM systems

Attention to detail

Tools

Scheduling software

Cloud-based systems

Job description

Overnight Veterinary Care Coordinator (Remote) | 10 PM–6 AM

Heartstrings Pet Hospice | Fully Remote | Third Shift

Heartstrings Pet Hospice is hiring a compassionate Overnight Veterinary Care Coordinator to support pet families during our 10:00 PM–6:00 AM third shift.

This Fully Remote Veterinary Customer Service Care Position is ideal for someone with experience in Customer Service, Veterinary Reception, Healthcare Scheduling, Client Support, Funeral Home Reception or Funeral Home Assistants who is comfortable helping families through sensitive and emotional situations.

Heartstrings provides in-home pet hospice, quality-of-life support, and end-of-life veterinary care to families across the United States.

Compassion. Dignity. Respect.

What You'll Do

Answer incoming calls from pet families during the 10 PM–6 AM overnight shift
Provide calm, compassionate support during emotional and end-of-life conversations
Explain Heartstrings services and appointment availability
Gather and accurately document pet and family information
Schedule in-home veterinary appointments
Support families with hospice, quality-of-life, and end-of-life care questions
Coordinate with veterinarians and internal team members
Maintain accurate records and meet quality, attendance, and performance standards

What We're Looking For

Experience in customer service, call centers, veterinary reception, veterinary client service, healthcare scheduling, or remote support
Excellent verbal and written communication skills
Compassion and emotional intelligence when assisting grieving or distressed families
Strong attention to detail and computer skills
Ability to learn scheduling, CRM, phone, email, mapping, and other cloud-based systems
Ability to work independently in a remote environment
Dependable attendance and punctuality throughout the overnight shift
Previous veterinary or animal-care experience is a plus

Benefits