Remote Overnight Tier 1 Tech Support Technician

JSI

Northern (KY)

Hybrid

USD 36,000 - 43,000

Full time

5 days ago

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Benefits offered by this job

Comprehensive benefits package

Generous PTO

Travel support

Ongoing professional development

Job summary

JSI is seeking an Overnight Tier 1 Tech Support Technician to handle inbound calls and troubleshoot peripheral issues, working with the Contact Center to support partners’ customers. The role follows a Sunday, Monday, Friday, Saturday schedule from 8:30 p.m. to 7:00 a.m.

CST, with a remote setup. The position emphasizes professional communication, technical knowledge of computer systems and networks, and the ability to manage multiple tasks while maintaining QA standards and contributing to

Qualifications

High school diploma or equivalent.
Excellent communication, both verbal and written, and proficient in English.
Proficient knowledge of computer systems and networks.
Ability to manage time and effectively prioritize multiple projects.
Willingness to solve complicated problems and see projects through.

Responsibilities

Provide essential Tier 1 support to customers in a professional and customary manner.
Answer inbound tech support calls and make outbound calls to customers as needed.
Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems.
Keep detailed notes of all work performed on customers’ peripherals.
Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
Maintain 90% QA (quality assurance) ratings.
Work on other ongoing and short-term projects as outlined by management.