Remote Overnight Streaming Support Specialist

Deltatre S.p.A.; Florida; Remote; USD 17,000 - 24,000; Full time

Job summary

Deltatre S.p.A. seeks a dedicated Customer Service Representative for overnight, remote support from home in Florida. You will assist subscribers via email and live chat, handling billing questions and basic troubleshooting during major events.

Private workspace and reliable internet are required. Night shifts (11:30pm–8am EST), weekends, and holidays apply after training; previous call center and streaming/OTT experience are helpful, with Spanish or another language a plus.

Qualifications

• High School Diploma, GED, or equivalent.
• Experience and availability for full-time nights (11:30pm-8am EST), weekends, and holiday scheduling after completion of training.
• Open to flexible scheduling during the initial 3-week training period.
• Able to work remotely from a private setting at home, conducive to focused shift work.
• Reliable high-speed internet access.
• Comfortable handling a steady volume of email tickets and live chats.
• Good reading comprehension, with proficient grammar and spelling.
• Previous call centre experience.
• Previous experience supporting streaming, OTT, or subscription products.
• Fluent in Spanish — or another second language.
• Genuine interest in sport — useful for context with the clients we support (NBA, UFC, Sky Sports, NFL, ATP)

Responsibilities

• Provide first-line customer support via email tickets and live chat
• Handle billing queries, account questions, and customer-facing administrative tasks
• Maintain consistent response quality during high-volume periods (live event windows)
• Follow defined runbooks and escalation protocols accurately
• Escalate complex technical issues to the relevant teams with the right context

Skills

Call center experience

Streaming/OTT experience

Spanish or another language

Strong reading & grammar

Remote work setup

Education

High School Diploma or GED

Job description

Deltatre S.p.A. seeks a dedicated Customer Service Representative for overnight, remote support from home in Florida. You will assist subscribers via email and live chat, handling billing questions and basic troubleshooting during major events.

Private workspace and reliable internet are required. Night shifts (11:30pm–8am EST), weekends, and holidays apply after training; previous call center and streaming/OTT experience are helpful, with Spanish or another language a plus.