Remote Overnight Logistics Team Lead

Langham Logistics Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Langham Logistics Inc. is seeking a results-oriented Customer Service & Tracking Team Lead for an overnight, remote role. You will guide our Overnight Tracking & Tracing team, monitor shipments in real time, resolve exceptions, and ensure clear, proactive communication with clients.

In this leadership position, you will mentor staff, optimize tracking workflows, and collaborate with Dispatch, Carriers, and Customer Service to uphold service levels and data accuracy from a home office.

Qualifications

• High school diploma or GED required.
• Experience in transportation, freight forwarding, or 3PL preferred.
• Ability to mentor team members and lead frontline operations.
• Strong written and verbal communication skills.
• Comfort working remotely with autonomous time management.

Responsibilities

• Lead day-to-day tracking workflows and onboard new team members.
• Oversee tracking across TMS; ensure pickups/deliveries meet service levels.
• Identify transit anomalies and coordinate with Dispatch, Carriers, and CS to resolve issues.
• Maintain records for temperature-controlled shipments and compliance.
• Collaborate to refine workflows and scale best practices.
• Manage a high-volume email/web portal queue with professional support.

Skills

Team Leadership

Transportation/3PL knowledge

Real-time tracking/TMS

Customer service excellence

Problem solving

Data accuracy & math

Remote work self-direction

Communication

Education

High school diploma or GED

Tools

TMS platforms

Microsoft Excel

Email/Portals

Job description

Langham Logistics Inc. is seeking a results-oriented Customer Service & Tracking Team Lead for an overnight, remote role. You will guide our Overnight Tracking & Tracing team, monitor shipments in real time, resolve exceptions, and ensure clear, proactive communication with clients.

In this leadership position, you will mentor staff, optimize tracking workflows, and collaborate with Dispatch, Carriers, and Customer Service to uphold service levels and data accuracy from a home office.