Tracking and Tracing Team Lead - Overnight Hours/Remote

Langham Logistics; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Langham Logistics is seeking a Tracking and Tracing Team Lead for overnight hours with a primarily remote work model. The role guides the Overnight Tracking & Tracing team, monitors shipments in real time, resolves exceptions, and communicates with clients to maintain service levels.

Candidates should have leadership experience in transportation or 3PL, strong communication, and proficiency with TMS and data tools. On-site onboarding occurs at the Indianapolis HQ.

Qualifications

• High school diploma or GED required.
• Background in transportation, freight forwarding, or 3PL.
• Experience with temperature-controlled or time-sensitive freight is a strong plus.
• Previous Team Lead or Senior Coordinator experience.
• Ability to anticipate bottlenecks and negotiate with carriers under tight timelines.
• Excellent written, verbal, and interpersonal communication skills.
• Comfort navigating TMS, email, portals, and spreadsheets with data accuracy.

Responsibilities

• Lead day-to-day tracking workflows and mentor team members.
• Oversee tracking across TMS and ensure shipments meet client SLAs.
• Identify transit anomalies and coordinate with Dispatch, Carriers, and CS to resolve.
• Maintain meticulous records for temperature-controlled shipments.
• Collaborate with Operations to refine processes and reduce errors.
• Manage a high-volume queue of emails and portal inquiries with solutions-first support.

Skills

Team leadership

Customer service

TMS experience

Communication

Data analysis

Remote work

Education

High school diploma or GED

Tools

TMS platforms

Excel

Enterprise email/Portals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Tracking and Tracing Team Lead - Overnight Hours/Remote

Full-time HQ, INDIANAPOLIS, IN, US

We are looking for an action-oriented, process-driven Customer Service & Tracking Team Lead to guide our Overnight Tracking & Tracing team. In this leadership and customer-centric role, you will be the operational anchor ensuring that shipments are monitored in real time, exceptions are resolved before they cause delays, and our clients receive world-class communication every step of the way.

If you thrive in dynamic, high-stakes supply chain environments, enjoy mentoring team members, and excel at translating fast-moving freight data into customer confidence, we want to talk to you.

Lead & Support Frontline Operations: : Lead day-to-day tracking workflows, mentor and onboard new team members, manage scheduling/PTO coverage, and partner with peer supervisors to design effective training materials.

Proactive Shipment Management: Oversee tracking across our Transportation Management System (TMS), ensuring pickups and deliveries consistently align with agreed-upon client service levels.

Real-Time Escalation & Problem Solving: Identify transit anomalies early. Coordinate directly with Dispatch, Carriers, and Customer Service to resolve exceptions, delays, and temperature deviations swiftly.

Specialized Freight Compliance: Maintain meticulous records, including logging temperature-control transit data to protect sensitive shipments and uphold quality standards.

Continuous Improvement: Collaborate directly with the Operations Supply Chain Compliance Manager to refine operational workflows, reduce errors, and scale best practices.

High-Impact Communication: Manage a fast-paced queue of inbound emails and web portal inquiries with prompt, professional, and solutions-first support.

Skills & Experience:

Industry Expertise: Demonstrated background in transportation, freight forwarding, or third-party logistics (3PL). Experience with temperature-controlled or time-sensitive freight is a strong plus.

Proven Leadership: Previous track record as a Team Lead or Senior Coordinator ready to step into leadership.

Critical Thinking & Agility: Ability to anticipate bottlenecks, navigate shifting shipment priorities, and negotiate workable solutions with carriers and internal partners under tight timelines.

Clear, Professional Communication: Excellent written, verbal, and interpersonal communication skills across diverse teams and client profiles.

Tech-Savvy & Detail-Oriented: Confident navigating TMS platforms, enterprise email, portals, and spreadsheets, combined with strong data accuracy and basic math skills.

Self-Direction: Proven ability to work autonomously from a home-office environment while keeping team members connected and accountable.

Education: High school diploma or GED required.

Work Environment & Onboarding Expectations

Work Model: Primarily remote / work-from-home setting.

Onboarding & Training: Initial comprehensive training takes place on-site at our Indianapolis Headquarters. Candidates must be available to complete this in-person orientation.

Quarterly Touchpoints: Regular remote work is complemented by mandatory on-site quarterly leadership and team alignment meetings at our Indianapolis headquarters.

Physical Demands: Standard remote desk setup requiring extended periods of computer usage, telephone correspondence, and multi-monitor data review.