Overnight Remote Customer Support Team Lead

Mudflapinc; Northern (KY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Equity

Health benefits

PTO

401(k) matching

Career growth

Annual offsite

Job summary

Mudflap is seeking an Overnight Customer Support Team Lead to coach a remote overnight team, ensuring exceptional service while balancing real-time support with coaching and development. You will monitor performance, provide feedback, and drive operational excellence.

Ideal candidates have 3+ years in leadership and 4+ years in remote customer support within fintech or tech startups, with strong communication skills and experience using modern support tools.

Qualifications

• Minimum 3+ years in a leadership role supervising support agents.
• 4+ years in remote customer support within fintech or tech startup environments.
• Strong written and verbal communication; data-driven problem solving.

Responsibilities

• Be obsessed with improving the Mudflap customer experience and drive satisfaction.
• Respond quickly to agent questions, empowering rapid issue resolution.
• Track live shift metrics to ensure top-notch support and address bottlenecks.

Skills

Leadership

Remote support

Customer support

Mentoring

Zendesk

Intercom

Tools

Zendesk

Intercom

Job description

Mudflap is seeking an Overnight Customer Support Team Lead to coach a remote overnight team, ensuring exceptional service while balancing real-time support with coaching and development. You will monitor performance, provide feedback, and drive operational excellence.

Ideal candidates have 3+ years in leadership and 4+ years in remote customer support within fintech or tech startups, with strong communication skills and experience using modern support tools.