Remote Overnight Clinical Response Clinician

Lucet; United States; Remote; USD 72,000 - 79,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Life and disability insurance

Parental leave

Wellbeing incentives

Tuition reimbursement

Remote work flexibility

Job summary

Lucet is hiring a Clinical Response Clinician to provide exceptional clinical customer service, utilization management support, and operational guidance for members, families, providers, and internal teams. The role requires crisis intervention, care coordination, and documentation in a 24/7 call center environment.

The position supports behavioral health and physical health needs, with overnight shifts Wednesday–Saturday. Remote work is available depending on the role.

Qualifications

• A current, unrestricted independently license issued by a state or territory of the United States as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse.
• Minimum of two (2) years of direct clinical care experience with patients in facility-based and/or outpatient psychiatric or chemical dependency treatment
• Proven written and verbal communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment.
• Strong clinical skills
• Strong computer and keyboarding skills (Microsoft Outlook and Word), including the ability to document while simultaneously while taking information over the phone

Responsibilities

• The Clinical Response Clinician provides excellent clinical customer service, utilization management support, and operational guidance to members, families, providers, and internal teams.
• Clinical Care & Member Support: Utilizes clinical expertise in behavioral health, including assessment, crisis intervention, utilization review, and care recommendations to support members across a wide range of mental health and substance use needs.
• Collaborates with members, families, providers, and physician consultants to coordinate care, facilitate access to services, educate on benefits and resources, and ensure appropriate treatment and authorization outcomes.
• Clinical Excellence & Collaboration: Delivers high-quality member support by collaborating across clinical and customer service teams, utilizing approved tools and resources, and staying current on behavioral health benefits, technology, and community services.
• Compliance, Documentation & Professional Development: Maintains accurate and timely clinical documentation while ensuring compliance with organizational policies, regulatory requirements, accreditation standards, and contractual guidelines.
• Supports ongoing member and provider engagement through follow-up outreach, while maintaining professional competency through continuing education and required licensure/certification renewal.

Job description

Lucet is hiring a Clinical Response Clinician to provide exceptional clinical customer service, utilization management support, and operational guidance for members, families, providers, and internal teams. The role requires crisis intervention, care coordination, and documentation in a 24/7 call center environment.

The position supports behavioral health and physical health needs, with overnight shifts Wednesday–Saturday. Remote work is available depending on the role.