Clinician, Clinical Response

Lucet; United States; Remote; USD 72,000 - 79,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Life and disability insurance

Parental leave

Wellbeing incentives

Tuition reimbursement

Remote work flexibility

Job summary

Lucet is hiring a Clinical Response Clinician to provide exceptional clinical customer service, utilization management support, and operational guidance for members, families, providers, and internal teams. The role requires crisis intervention, care coordination, and documentation in a 24/7 call center environment.

The position supports behavioral health and physical health needs, with overnight shifts Wednesday–Saturday. Remote work is available depending on the role.

Qualifications

• A current, unrestricted independently license issued by a state or territory of the United States as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse.
• Minimum of two (2) years of direct clinical care experience with patients in facility-based and/or outpatient psychiatric or chemical dependency treatment
• Proven written and verbal communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment.
• Strong clinical skills
• Strong computer and keyboarding skills (Microsoft Outlook and Word), including the ability to document while simultaneously while taking information over the phone

Responsibilities

• The Clinical Response Clinician provides excellent clinical customer service, utilization management support, and operational guidance to members, families, providers, and internal teams.
• Clinical Care & Member Support: Utilizes clinical expertise in behavioral health, including assessment, crisis intervention, utilization review, and care recommendations to support members across a wide range of mental health and substance use needs.
• Collaborates with members, families, providers, and physician consultants to coordinate care, facilitate access to services, educate on benefits and resources, and ensure appropriate treatment and authorization outcomes.
• Clinical Excellence & Collaboration: Delivers high-quality member support by collaborating across clinical and customer service teams, utilizing approved tools and resources, and staying current on behavioral health benefits, technology, and community services.
• Compliance, Documentation & Professional Development: Maintains accurate and timely clinical documentation while ensuring compliance with organizational policies, regulatory requirements, accreditation standards, and contractual guidelines.
• Supports ongoing member and provider engagement through follow-up outreach, while maintaining professional competency through continuing education and required licensure/certification renewal.

Job description

United States Location/Remote
United States

• Remote
• Team Member
• Full-Time
• Requisition #: CLINI002614

Description

The schedule for this opportunity will be overnights from Wednesday - Saturday, 7:30pm - 6am CT OR Wednesday - Saturday, 8:30pm -7am CT

Who We Are

At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well‑being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission‑driven organization committed to making a lasting impact. Whether through behavioral health navigation, in‑home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission‑driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results.

We support our team with a competitive compensation and benefits package, including:

• Annual compensation between $72,000 - $79,000, PLUS an annual performance‑based, discretionary incentive.
  • Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company‑paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role‑dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

What You Will Do - Essential Functions

The Clinical Response Clinician provides excellent clinical customer service, utilization management support, and operational guidance to members, families, providers, and internal teams. This completing authorization requests, conducting clinical telephonic screenings, supporting member crisis calls, facilitating referrals to behavioral health, EAP, and community resources, promoting care transitions and discharge planning, addressing routine inquiries, and maintaining thorough documentation. Clinical Response Clinician is expected to demonstrate clinical expertise in medical necessity criteria, health plan and EAP nuances, member crisis support, and Lucet policies, procedures, and quick reference guides. This position may require holiday work due to supporting a 24/7/365 call center model.

Clinical Care & Member Support

Utilizes clinical expertise in behavioral health, including assessment, crisis intervention, motivational interviewing, utilization review, and care recommendations to support members across a wide range of mental health and substance use needs.

Collaborates with members, families, providers, and physician consultants to coordinate care, facilitate access to services, educate on benefits and resources, and ensure appropriate treatment and authorization outcomes.

Clinical Excellence & Collaboration

Delivers high‑quality member support by collaborating across clinical and customer service teams, utilizing approved tools and resources, and staying current on behavioral health benefits, technology, and community services.

Contributes to organizational success through ongoing professional development, participation in meetings and special projects, and maintaining flexibility to assist teammates in both routine and urgent situations.

Compliance, Documentation & Professional Development

Maintains accurate and timely clinical documentation while ensuring compliance with organizational policies, regulatory requirements, accreditation standards, and contractual guidelines.

Supports ongoing member and provider engagement through follow‑up outreach, while maintaining professional competency through continuing education and required licensure/certification renewal.

Who You Are

• Required Qualifications
  • A current, unrestricted independently license issued by a state or territory of the United States as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse.
  • Minimum of two (2) years of direct clinical care experience with patients in facility‑based and/or outpatient psychiatric or chemical dependency treatment
  • Proven written and verbal communication skills, organizational skills, demonstrated willingness to work within a collaborative, team‑oriented environment.
  • Strong clinical skills
  • Strong computer and keyboarding skills (Microsoft Outlook and Word), including the ability to document while simultaneously while taking information over the phone
• This position may support a federal contract with the United States Postal Service. which has specific requirements for all candidates which include:
  • Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen, which includes marijuana regardless of state legalization.
  • The ability to undergo a Public Trust background investigation and receive a favorable adjudication.
  • US Citizenship for at least 5 years.
• A current state license or state certification to practice as a mental health practitioner (e.g., social worker, clinical psychologist, marriage and family counselor and professional counselor) in the state(s) where practice takes place. If such licensure/certification is not available in that state, the individual will hold appropriate certification from a recognized national certification organization or board.
• Authority to practice at the independent level without requiring state‑mandated clinical supervision.
• Living our Values
  • Serving everyone with compassion and leading with empathy.
  • Stepping up and creating value by taking charge and acting when there is an opportunity.
  • Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
  • Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Self‑motivated and the ability to assume a role in ensuring that all objectives are met.
• Ability to work independently to complete work assignments and team objectives/goals
• Maintains curiosity and an eagerness to explore new knowledge and try new ideas and approaches.
• Excellent communication and interpersonal skills.
• Professional demeanor in response to all situations regardless of the nature or circumstances of the situation.
• Ability to multi‑task and manage multiple priorities in a fast‑paced, changing environment.
• Effective critical thinking and problem‑solving skills.
• Effective time management and strong organizational skills.
• Receptive to open and honest feedback, including a willingness to learn and embracing continuous improvement.
• Willingness to take initiative.
• Ability to remain resilient and optimistic in the face of problems and challenges
• Ability to work efficiently and effectively in a remote environment with other remote team members and a remote supervisor.
• Working Conditions
  • High‑speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
  • Frequent use of computer and phone systems
  • Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
  • Work is performed from home with company‑provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
  • A quiet workspace with minimal background noise for calls.
  • This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home.
  • A hardwired internet connection is required along with ability to sit for extended periods using company‑issued wired headsets and desktop equipment.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole‑person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.