Remote Federal Call Center Specialist

Universal Strategic Advisors; Morgantown (WV); Remote; USD 29,000 - 30,000; Full time

Job summary

US Advisors is seeking a remote Call Center Representative to support a federal law enforcement client in a 24/7 mission-critical environment. This role requires reviewing, documenting, and reporting sensitive information while maintaining accuracy and confidentiality.

Responsibilities include handling high-volume inbound calls, documenting them in government systems, and performing OSINT research. Candidates need 3+ years in a call center, an associates degree, and strong communication skills.

Qualifications

• 3+ years of call center or contact center experience
• Associates Degree
• Proven ability to multitask while inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience handling sensitive information
• Ability to work in a 24/7 operational environment, including nights and weekends

Responsibilities

• Answer and track high-volume inbound calls in a federal contact center
• Document calls and prepare detailed reports in government systems
• Conduct database and OSINT research
• Route and escalate calls according to operational procedures
• Maintain accuracy while handling sensitive or law-enforcement information
• Other duties, as assigned

Skills

Call center

Multitasking

Communication skills

Telephony systems

CRM proficiency

Microsoft Office

Education

Associates Degree

Tools

Microsoft Office Suite

CRM software

Job description

US Advisors is seeking a remote Call Center Representative to support a federal law enforcement client in a 24/7 mission-critical environment. This role requires reviewing, documenting, and reporting sensitive information while maintaining accuracy and confidentiality.

Responsibilities include handling high-volume inbound calls, documenting them in government systems, and performing OSINT research. Candidates need 3+ years in a call center, an associates degree, and strong communication skills.