Remote Outbound Enrollment Team Lead

Cadence; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay & equity

Fully remote

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Job summary

Cadence is a clinical AI company enabling high-volume patient enrollment and ongoing care coordination. We are hiring an Outbound Team Supervisor to coach a team of Enrollment Specialists handling referrals from partner physicians in a remote, USA-based setup.

You will drive coaching, quality, and performance to ensure Cadence standards for clarity, trust, and compliance across patient conversations. Prior team leadership and CRM experience are essential.

Qualifications

• .5+ years in outbound sales, customer service, or patient enrollment.
• Relevant experience with high-volume outbound calls.
• Knowledge of CRM and dialer platforms.
• Ability to maintain HIPAA-compliant patient confidentiality.
• Experience as a team lead or manager.
• Familiarity with AI tools (Claude or Gemini).

Responsibilities

• Lead a team of Outbound Patient Enrollment Specialists with daily coaching on call quality, script adherence.
• Monitor call volume, enrollment conversion, and productivity; adjust focus to meet targets.
• Conduct call audits and quality reviews with feedback aligned to Cadence's enrollment standards.
• Resolve escalated patient concerns and complex enrollment cases.
• Manage scheduling and pipeline coverage to align with partner referrals.
• Onboard and train new specialists on scripts, CRM workflows, and HIPAA-compliant handling.
• Report team performance and enrollment trends to the enrollment operations lead.

Skills

Outbound sales

Team leadership

CRM proficiency

HIPAA compliance

Communication

AI tools familiarity

Tools

CRM systems

Dialer platforms

Job description

Cadence is a clinical AI company enabling high-volume patient enrollment and ongoing care coordination. We are hiring an Outbound Team Supervisor to coach a team of Enrollment Specialists handling referrals from partner physicians in a remote, USA-based setup.

You will drive coaching, quality, and performance to ensure Cadence standards for clarity, trust, and compliance across patient conversations. Prior team leadership and CRM experience are essential.