Outbound Patient Enrollment Specialist – Hybrid (Phoenix)

Cadence Health; Phoenix (AZ); Hybrid; USD 48,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & equity

Fully remote

Comprehensive health coverage: Medical

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Job summary

Cadence Health is seeking an Outbound Patient Enrollment Specialist in Phoenix, AZ, to manage outbound enrollments from first contact through completed enrollment. This high-volume, phone-based role requires clear communication and attention to detail within a hybrid work setup.

You will clearly convey program details, schedule follow-ups with the Cadence Care team, and build trust with patients while meeting quality standards and productivity goals.

Qualifications

• 2+ years of sales or customer service experience.
• Experience with high-volume outbound or inbound calls.
• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Working knowledge of CRM platforms and comfort managing a call pipeline.
• Experience with AI tools (such as Claude and Google Gemini).

Responsibilities

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

Skills

Outbound calls

Customer service

Communication

HIPAA compliance

CRM proficiency

AI tools awareness

Tools

CRM systems

Job description

Cadence Health is seeking an Outbound Patient Enrollment Specialist in Phoenix, AZ, to manage outbound enrollments from first contact through completed enrollment. This high-volume, phone-based role requires clear communication and attention to detail within a hybrid work setup.

You will clearly convey program details, schedule follow-ups with the Cadence Care team, and build trust with patients while meeting quality standards and productivity goals.