Remote Outbound Energy Efficiency Appointment Setter

Signify Technology; Washington (Washington County); Remote; USD 21,000 - 34,000; Part time

Job summary

Signify Technology is seeking a Customer Care Representative / Outside Sales Rep I & II for a remote LATAM program. You will perform high-volume outbound calls to homeowners, educate them on energy-saving programs, and schedule in-home appointments with a focus on meeting performance targets.

The role includes two-week onboarding, ongoing coaching, and exposure to Salesforce and dialing platforms. Compensation includes hourly pay plus incentives, with a contract length as an initial pilot

Qualifications

• Strong English communication skills, both verbal and written.
• Comfortable making high-volume outbound calls and engaging with customers over the phone.
• Ability to handle rejection, overcome objections, and maintain a positive attitude.
• Strong work ethic, self-motivation, and a results-oriented mindset.
• Excellent active listening, interpersonal, and customer service skills.
• Strong attention to detail and ability to accurately document customer interactions.

Responsibilities

• Make approximately 100–110 outbound calls daily to homeowners using leads provided by utility partners.
• Clearly communicate the benefits of energy efficiency programs and encourage customer participation.
• Build rapport with homeowners, handle objections, and convert conversations into scheduled appointments.
• Qualify customers for program eligibility and accurately complete required questionnaires and applications.
• Maintain accurate customer records, call outcomes, and appointment details within Salesforce CRM.
• Follow up with customers to confirm appointments and minimize cancellations.
• Meet individual and team performance targets related to call volume, conversion, appointment completion, and quality.
• Participate in regular coaching, quality assurance reviews, and team meetings.
• Collaborate with teammates and supervisors to continuously improve performance and customer experience.

Skills

English communication

Outbound calling

Handling rejection

Active listening

Customer service

Detail-oriented

Tools

Salesforce

Five9

Job description

Signify Technology is seeking a Customer Care Representative / Outside Sales Rep I & II for a remote LATAM program. You will perform high-volume outbound calls to homeowners, educate them on energy-saving programs, and schedule in-home appointments with a focus on meeting performance targets.

The role includes two-week onboarding, ongoing coaching, and exposure to Salesforce and dialing platforms. Compensation includes hourly pay plus incentives, with a contract length as an initial pilot