Inbound Patient Care Specialist: Appointments & Support

GN Group; New Jersey; Sur place; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

AD&D insurance

Paid time off

Employee discounts

Legal Insurance

Pet Insurance

Résumé du poste

Beltone in Parsippany, NJ is seeking an Inbound Customer Service Patient Representative to deliver high-quality service and generate appointments. You will use CRM software to manage contacts and work with hearing care professionals to support patients.

The role requires 2+ years in a call center, strong communication, and solid MS Word/Excel skills. Work hours are Monday–Friday, with benefits and a team-focused environment.

Qualifications

• 2+ years of call center experience.
• Proven track record of delivering exceptional customer service.
• Intermediate proficiency in MS Word and Excel; typing proficiency.

Responsabilités

• Provide high level customer service with pleasant conversations.
• Answer inbound calls and set appointments per script.
• Record and maintain consumer information in the CRM.
• Handle inbound emails, web inquiries, and chat; meet quotas.
• Collaborate with clinical staff to support patient care.

Connaissances

Multitasking

Phone etiquette

Customer requirements

Interpersonal skills

Time management

Objection handling

Written communication

Coaching receptive

Team player

Outils

CRM System

MS Word

Excel

Typing

Description du poste

Beltone in Parsippany, NJ is seeking an Inbound Customer Service Patient Representative to deliver high-quality service and generate appointments. You will use CRM software to manage contacts and work with hearing care professionals to support patients.

The role requires 2+ years in a call center, strong communication, and solid MS Word/Excel skills. Work hours are Monday–Friday, with benefits and a team-focused environment.