Remote OSS Team Lead - Quality & Training

Sedgwick; Knoxville (TN); Remote; USD 80,000 - 120,000; Full time

Job summary

Sedgwick is seeking an OSS Team Lead to supervise Operations Support Services staff, monitor workloads, provide training, and deliver technical direction on processes. The role emphasizes QA, staffing, and performance management in a dynamic environment.

Ideal candidates have a Bachelor's degree (preferred), 6+ years in related roles including claims management, and strong communication, analytical, and leadership skills. This is a full-time role with remote telecommuting options in Tennessee.

Qualifications

• Bachelor's degree preferred from an accredited college or university.
• Six years of related experience or equivalent combination of education and experience; includes two years of claims management experience.
• Some proven software specifications experience; supervisory experience preferred.

Responsibilities

• Supervises Operations Support Services colleagues.
• Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
• Trains OSS team on tasks and responsibilities.
• Reviews quality data, conducts audits, tracks quality metrics, and reports findings.
• Tracks non-compliance issues and monitors through resolution.
• Manages staffing schedules to assure appropriate department coverage.
• Performs other duties as assigned; supports the organization's quality programs; travel as required.

Skills

Leadership

Communication

Analytical skills

Time management

Organization

Teamwork

Discretion

Multi-projects

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking an OSS Team Lead to supervise Operations Support Services staff, monitor workloads, provide training, and deliver technical direction on processes. The role emphasizes QA, staffing, and performance management in a dynamic environment.

Ideal candidates have a Bachelor's degree (preferred), 6+ years in related roles including claims management, and strong communication, analytical, and leadership skills. This is a full-time role with remote telecommuting options in Tennessee.