OSS Team Lead — Lead, Train & Improve Quality

Sedgwick; Tennessee; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Sedgwick is seeking an OSS Team Lead to supervise Operations Support Services staff, monitor workloads, and provide training with a focus on quality and efficiency. The role involves directing work processes, auditing performance, and ensuring adherence to company standards.

The ideal candidate will have a Bachelor's degree (preferred), at least six years of related experience including two in claims management, and strong leadership, analytical, and communication skills.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Six years of related experience or equivalent combination of education and experience; two years claims management experience. Supervisory experience preferred.

Responsibilities

• Supervises Operations Support Services colleagues.
• Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
• Trains OSS team on tasks and responsibilities.
• Reviews quality data, conducts audits, tracks quality metrics, and reports on findings.
• Tracks non-compliance issues and monitors through resolution.
• Manages staffing schedules to assure appropriate department coverage.

Skills

Communication

Leadership

Analytical skills

Time management

Multitasking

Teamwork

Judgment

PC literacy

Education

Bachelor's degree

Tools

MS Office

Job description

Sedgwick is seeking an OSS Team Lead to supervise Operations Support Services staff, monitor workloads, and provide training with a focus on quality and efficiency. The role involves directing work processes, auditing performance, and ensuring adherence to company standards.

The ideal candidate will have a Bachelor's degree (preferred), at least six years of related experience including two in claims management, and strong leadership, analytical, and communication skills.