Operations Support & Quality Assurance Specialist

Sedgwick; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Sedgwick is seeking an OSS Coordinator to support Operations Support Services leadership by ensuring quality assurance and service level agreements are met. You’ll review documents, process electronic mail, and assist with training and reporting.

Ideal candidates have at least two years of general office experience, strong communication skills, and proficiency with Microsoft Office. You will work in a team and help maintain production standards.

Qualifications

• High School diploma or GED required.
• Two (2) years of general office experience; claims experience preferred.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills; strong organizational and interpersonal abilities.

Responsibilities

• Reviews scanned documents for key data.
• Researches and processes electronic mail; modifies documents to correct claim and/or responsible party.
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates.
• Report processing for departmental needs and/or client-based needs.
• Answers basic questions on mail document processes and procedures.

Skills

Communication

MS Office

Analytical skills

Organizational skills

Teamwork

Education

HS diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is seeking an OSS Coordinator to support Operations Support Services leadership by ensuring quality assurance and service level agreements are met. You’ll review documents, process electronic mail, and assist with training and reporting.

Ideal candidates have at least two years of general office experience, strong communication skills, and proficiency with Microsoft Office. You will work in a team and help maintain production standards.