Remote OSS Operations Lead: Quality & Training

Sedgwick; Memphis (TN); Remoto; USD 90.000 - 120.000; Tempo integral

Resumo da vaga

Sedgwick is seeking an OSS Team Lead in Tennessee for a telecommuter role. You will supervise Operations Support Services staff, define QA standards, and drive process improvements. The position requires solid leadership and claims management experience within a dynamic risk and claims environment.

The role emphasizes training, quality auditing, and workload management while supporting Sedgwick's culture of service, accuracy, and collaboration. Telecommuting is available within TN.

Qualificações

• Bachelor's degree preferred.
• Six years of related experience required, including two years in claims management.
• Strong leadership and training abilities.

Responsabilidades

• Supervises Operations Support Services staff and workflows.
• Defines and implements quality assurance procedures and metrics.
• Trains OSS team on tasks and responsibilities.
• Reviews quality data, conducts audits, and reports findings.
• Monitors non-compliance and resolves issues.
• Manages staffing schedules to ensure department coverage.

Conhecimentos

Leadership

Quality Assurance

Training

Communication

Project management

Analytical skills

Formação

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da vaga

Sedgwick is seeking an OSS Team Lead in Tennessee for a telecommuter role. You will supervise Operations Support Services staff, define QA standards, and drive process improvements. The position requires solid leadership and claims management experience within a dynamic risk and claims environment.

The role emphasizes training, quality auditing, and workload management while supporting Sedgwick's culture of service, accuracy, and collaboration. Telecommuting is available within TN.