OSS Team Lead: Operations Quality & Training

Sedgwick Claims Management Services Ltd; Tennessee; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Sedgwick is seeking an OSS Team Lead to supervise Operations Support Services staff, monitor workloads, provide training, and offer technical direction on work processes. You will help ensure quality metrics, audits, and compliance while coordinating staffing to cover peak periods.

The role emphasizes leadership, performance development, and collaboration across teams. A Bachelor's degree and 6 years of related experience with claims management are required; supervisory experience is preferred.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Six (6) years of related experience or equivalent combination of education and experience required to include two (2) years claims management experience.
• Some proven software specifications experience required. Supervisory experience preferred.

Responsibilities

• Supervises Operations Support Services colleagues.
• Defines and establishes quality assurance procedures, standards, metrics reporting and auditing.
• Trains OSS team on tasks and responsibilities.
• Reviews quality data, conducts audits, tracks quality metrics, and reports on findings.
• Tracks non-compliance issues and monitors through resolution.
• Manages staffing schedules to assure appropriate department coverage.

Skills

Leadership

Communication

Analytical skills

Time management

Team work

Discretion

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking an OSS Team Lead to supervise Operations Support Services staff, monitor workloads, provide training, and offer technical direction on work processes. You will help ensure quality metrics, audits, and compliance while coordinating staffing to cover peak periods.

The role emphasizes leadership, performance development, and collaboration across teams. A Bachelor's degree and 6 years of related experience with claims management are required; supervisory experience is preferred.