Remote Orthopedic Care Navigator

ICON Health; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Flexible spending account

Full Benefits on date of hire

Fully Remote

Job summary

ICON Health is seeking a surgical navigator to support patient engagement and outreach for orthopedic patients. You will educate and advocate for patients in the preoperative and postoperative phases, primarily engaging with Medicare populations to address barriers and streamline care pathways.

This role emphasizes building relationships with patients and providers, managing resources for efficient, high-quality outcomes, and working remotely in a flexible yet focused environment.

Qualifications

• Minimum 3 years of clinical experience (MSK, orthopedic, or value-based care preferred).
• Strong interpersonal, written, and verbal communication skills.
• Proven problem-solving ability and initiative.
• Comfort with technology and experience (Zoom, Google Suite, electronic health records, call center systems preferred).
• Comfort with ambiguity and experience in fast-paced environments and/or startups.
• A quiet working space. It’s preferred that you’ve worked in a remote role in the past.
• Present a positive and professional demeanor to clients, health plan members, clinicians, and co-workers.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• What You’ll Do: Conduct outreach to potential surgical patients.
• Administer assessments to identify care goals, barriers, and support systems.
• Act as an advocate and educator for patients, ensuring they understand their treatment plans and available resources.
• Assist with appointment scheduling, transportation, referrals, and care coordination.
• Support post-operative follow-ups and care coordination to enhance experience and quality of care.
• Track and document patient-reported outcomes (PROs) and feedback.
• Clinical Collaboration: Serve as a liaison among patients, providers, and internal teams.
• Promote evidence-based orthopedic care and patient-centered practices.
• Support quality improvement efforts by analyzing trends and addressing care concerns.
• Use internal and external systems to facilitate patient scheduling and ensure clear communication.
• Operational Excellence: Use approved scripts and document interactions accurately.
• Handle inbound calls, warm transfers, and participate in peer side-by-side coaching as needed.
• Maintain HIPAA and other security and privacy guidelines.

Skills

Clinical experience

Interpersonal communication

Problem-solving

Tech savvy

Ambiguity tolerance

Remote workspace discipline

Bilingual (Spanish/English)

Tools

Zoom

Google Suite

Electronic health records

Call center systems

Job description

ICON Health is seeking a surgical navigator to support patient engagement and outreach for orthopedic patients. You will educate and advocate for patients in the preoperative and postoperative phases, primarily engaging with Medicare populations to address barriers and streamline care pathways.

This role emphasizes building relationships with patients and providers, managing resources for efficient, high-quality outcomes, and working remotely in a flexible yet focused environment.