Remote Order Management Analyst: Drive Process & Analytics

Abbott; United States; Remote; USD 61,000 - 123,000; Full time

Job summary

Abbott is seeking an Order Management Analyst to optimize laboratory order entry and drive issue resolution through collaborative IT, Finance, and vendor partnerships.

The role analyzes operational metrics, develops SOPs, and supports the Order Management Team with emphasis on pre-shipment processes and automation enhancements. Strong communication and teamwork are essential in this remote US location.

Qualifications

• Bachelor’s degree or equivalent experience as stated; 6+ years in customer-focused roles.
• 2+ years in process improvement, system administration, automation, vendor management, or leadership.
• Proficient with Word, Excel, PowerPoint and general software usage.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Lead and support projects informing department decisions and strategy.
• Collaborate with vendors to enhance processes and track initiatives.
• Improve automation of workflows and document business requirements.
• Create training materials and maintain SOPs.
• Maintain centralized documentation storage and knowledge base.
• Provide subject matter expertise in order entry and issue resolution.

Skills

Customer focus

Attention to detail

Leadership

Order management

Process improvement

Vendor management

MS Word

MS Excel

PowerPoint

Internet navigation

Email usage

Education

Bachelor’s degree in Business Administration or Education

High School Diploma with 4 years of relevant experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Internet

Email

Job description

Abbott is seeking an Order Management Analyst to optimize laboratory order entry and drive issue resolution through collaborative IT, Finance, and vendor partnerships.

The role analyzes operational metrics, develops SOPs, and supports the Order Management Team with emphasis on pre-shipment processes and automation enhancements. Strong communication and teamwork are essential in this remote US location.