Order Management & Process Optimization Analyst

RXinsider LTD.

Illinois

On-site

USD 84,447,000 - 169,032,000

Full time

5 days ago

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Job summary

Abbott is seeking an Order Management Analyst to optimize laboratory order entry and resolution tools, coordinating with IT, Finance, Patient Access and vendors. The role demands strong analytics, SOP development, and cross-functional collaboration to support pre-shipment activities and continuous process automation.

The position emphasizes training material creation, knowledge base management, and proactive workflow improvements to drive efficient revenue cycle operations and world-class

Qualifications

Bachelor's degree required or 4 years of related experience in lieu.
6+ years in customer-focused, financial services, data entry or order management.
2+ years in process improvement, automation, vendor management or technical writing.

Responsibilities

Lead and support projects with independent judgment and documented deliverables.
Collaborate with vendors and IT to automate workflows and improve processes.
Create SOPs, training materials and knowledge bases for the Order Management Team.
Provide expert guidance on order entry and resolution to enhance products and processes.

Skills

Attention to detail

Customer focus

Leadership

Vendor management

Process improvement

Technical writing

Education

Bachelor's degree in Business Admin or Education

High School Diploma + 4 years relevant experience

Tools

Microsoft Word

Excel

PowerPoint

Internet navigation

Job description

The position emphasizes training material creation, knowledge base management, and proactive workflow improvements to drive efficient revenue cycle operations and world-class

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