Remote Oracle Cloud GL Support Specialist (L2/L3)

Dotsolved Systems; United States; Remote; USD 13,000 - 19,000; Full time

Job summary

Dotsolved Systems in Hyderabad (Remote) is seeking an experienced Oracle Cloud General Ledger (GL) Support Consultant to join our remote team and provide L2/L3 production support for GL in a live Oracle Cloud Financials environment.

The role focuses on period-close activities, incident resolution, and collaboration with Oracle Support, sub-ledger teams, and end users. Strong GL expertise and MOS/OTBI experience are essential.

Qualifications

• 6-8 years of experience in Oracle applications, with at least 4-5 years dedicated to Oracle Cloud GL support/operations.

Responsibilities

• Provide L2/L3 production support for Oracle Cloud GL within SLAs.
• Troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches.
• Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation.
• Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close.
• Handle intercompany transactions, elimination entries, and cross-ledger balancing issues.
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes.
• Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues.
• Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes.
• Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL.
• Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes.
• Maintain and update support documentation, SOPs, and knowledge base articles.
• Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need.
• Provide end-user support, training, and query resolution related to GL processes.
• Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends.
• Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)

Skills

Oracle Cloud GL

Production support

Period-close

GL configurations

Cross-module integration

OTBI/FRS/Smart View

Root cause analysis

SLA management

Training & end-user support

Tools

ServiceNow

JIRA

Remedy

MOS

FBDI

SQL basics

Job description

Dotsolved Systems in Hyderabad (Remote) is seeking an experienced Oracle Cloud General Ledger (GL) Support Consultant to join our remote team and provide L2/L3 production support for GL in a live Oracle Cloud Financials environment.

The role focuses on period-close activities, incident resolution, and collaboration with Oracle Support, sub-ledger teams, and end users. Strong GL expertise and MOS/OTBI experience are essential.