Oracle Cloud GL Application Support Consultant

Dotsolved Systems; United States; Remote; USD 13,000 - 19,000; Full time

Job summary

Dotsolved Systems in Hyderabad (Remote) is seeking an experienced Oracle Cloud General Ledger (GL) Support Consultant to join our remote team and provide L2/L3 production support for GL in a live Oracle Cloud Financials environment.

The role focuses on period-close activities, incident resolution, and collaboration with Oracle Support, sub-ledger teams, and end users. Strong GL expertise and MOS/OTBI experience are essential.

Qualifications

• 6-8 years of experience in Oracle applications, with at least 4-5 years dedicated to Oracle Cloud GL support/operations.

Responsibilities

• Provide L2/L3 production support for Oracle Cloud GL within SLAs.
• Troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches.
• Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation.
• Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close.
• Handle intercompany transactions, elimination entries, and cross-ledger balancing issues.
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes.
• Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues.
• Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes.
• Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL.
• Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes.
• Maintain and update support documentation, SOPs, and knowledge base articles.
• Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need.
• Provide end-user support, training, and query resolution related to GL processes.
• Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends.
• Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)

Skills

Oracle Cloud GL

Production support

Period-close

GL configurations

Cross-module integration

OTBI/FRS/Smart View

Root cause analysis

SLA management

Training & end-user support

Tools

ServiceNow

JIRA

Remedy

MOS

FBDI

SQL basics

Job description

Position: Oracle Cloud GL (General Ledger) Application Support Consultant

Location: Hyderabad - Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time) 3 Rotational Shifts,

Engagement Type: Full Time

About the Role: We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities:

• Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs
• Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues
• Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation
• Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close
• Handle intercompany transactions, elimination entries, and cross-ledger balancing issues
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes
• Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues
• Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes
• Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL
• Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes
• Maintain and update support documentation, SOPs, and knowledge base articles
• Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need
• Provide end-user support, training, and query resolution related to GL processes
• Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends
• Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)

Required Skills:

• 6-8 years of experience in Oracle applications, with at least 4-5 years dedicated to Oracle Cloud GL support/operations
• Strong hands-on experience in a production support environment
• Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets
• Practical experience with allocations, revaluation, translation, and consolidation processes
• Experience handling period-close cycle issues and providing close-window support
• Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses
• Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues
• Familiarity with FBDI templates and resolving failed import/interface issues
• Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS)
• Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations
• Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy)
• Strong analytical and troubleshooting skills with the ability to prioritize under pressure

Preferred/Good to Have:

• Oracle Cloud Financials (GL) certification
• Prior experience in AMS/support engagements (as opposed to only implementation projects)
• Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3)
• Basic understanding of SQL for data validation/debugging (not mandatory)