Remote Oracle Cloud ERP AMS Lead (Service & Delivery)

VIATEQ Corporation; United States; Remote; USD 130,000 - 175,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

11 paid federal holidays

Flexible spending accounts

Professional development reimbursement

Job summary

VIATEQ Corporation is seeking an Oracle Cloud ERP AMS Lead to oversee end-to-end application management, support, and continuous improvement of Oracle Cloud ERP post-go-live. The role acts as the primary liaison between business stakeholders and technical teams to ensure system stability and performance.

This fully remote position is open to candidates in the United States and requires availability during Eastern Time business hours.

Qualifications

• 8–12 years of Oracle ERP experience, with 3–5 years in AMS or post-production lead roles
• Deep expertise in two or more Oracle Cloud ERP pillars (Financials, SCM, Procurement, Projects, or HCM)
• ITIL service management experience or ITIL Foundation certification preferred
• Oracle Cloud certifications in modules like Financials Cloud or SCM Cloud preferred
• Familiarity with OTBI/BI Publisher reporting, data loads, OIC, and REST/SOAP APIs

Responsibilities

• Lead Level 2 and Level 3 support across Oracle Cloud ERP modules
• Own SLA/KPI compliance for incidents and change management
• Establish ITIL-aligned support processes and conduct service reviews
• Provide functional and technical oversight across Oracle Cloud ERP workstreams
• Mentor consultants and coordinate offshore/onshore delivery for 24x7 support

Skills

Leadership

Communication

Problem Solving

Client Focus

Adaptability

Education

Oracle Cloud certifications

ITIL Foundation certification

Tools

OTBI reporting

BI Publisher

FBDI/HDL data loads

Oracle Integration Cloud (OIC)

REST/SOAP APIs

Job description

VIATEQ Corporation is seeking an Oracle Cloud ERP AMS Lead to oversee end-to-end application management, support, and continuous improvement of Oracle Cloud ERP post-go-live. The role acts as the primary liaison between business stakeholders and technical teams to ensure system stability and performance.

This fully remote position is open to candidates in the United States and requires availability during Eastern Time business hours.