Lead, Oracle Cloud AMS Delivery (Remote)

CloudAvanti Inc; Twin Cities (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first

Occasional client travel

Job summary

CloudAvanti Inc. is seeking an experienced Oracle Cloud AMS Delivery Lead to own end-to-end engagements across North America. You will lead a team of AMS consultants, manage service delivery, and build trusted client relationships while driving improvements and value realization.

You will oversee SLA governance, incident coordination, and regular service reviews, reporting on performance and risks. A strong leadership mindset and Oracle Cloud experience are essential for success in this remote

Qualifications

• Leadership in Oracle Cloud AMS/production support
• Experience delivering AMS engagements with team oversight
• Strong governance and improvement mindset
• Excellent communication with stakeholders at all levels

Responsibilities

• Own end-to-end delivery of Oracle Cloud AMS engagements and meet SLAs
• Lead and mentor a team of AMS functional consultants
• Serve as primary escalation point for complex issues and coordinate resolutions
• Manage client relationships and conduct regular service reviews
• Oversee quarterly Oracle Cloud release testing and risk management
• Coordinate staffing and workload balancing across the team
• Drive process improvements and automation opportunities
• Support commercial aspects like change requests and renewals
• Keep abreast of Oracle Cloud updates and new capabilities

Skills

Team leadership

Service delivery management

SLA governance

Stakeholder management

Root cause analysis

Client relationship management

Education

Bachelor's degree or equivalent

Job description

CloudAvanti Inc. is seeking an experienced Oracle Cloud AMS Delivery Lead to own end-to-end engagements across North America. You will lead a team of AMS consultants, manage service delivery, and build trusted client relationships while driving improvements and value realization.

You will oversee SLA governance, incident coordination, and regular service reviews, reporting on performance and risks. A strong leadership mindset and Oracle Cloud experience are essential for success in this remote