Oracle Cloud ERP AMS Lead

VIATEQ Corporation; United States; A distancia; USD 130.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

11 paid federal holidays

Flexible spending accounts

Professional development reimbursement

Descripción de la vacante

VIATEQ Corporation is seeking an Oracle Cloud ERP AMS Lead to oversee end-to-end application management, support, and continuous improvement of Oracle Cloud ERP post-go-live. The role acts as the primary liaison between business stakeholders and technical teams to ensure system stability and performance.

This fully remote position is open to candidates in the United States and requires availability during Eastern Time business hours.

Formación

• 8–12 years of Oracle ERP experience, with 3–5 years in AMS or post-production lead roles
• Deep expertise in two or more Oracle Cloud ERP pillars (Financials, SCM, Procurement, Projects, or HCM)
• ITIL service management experience or ITIL Foundation certification preferred
• Oracle Cloud certifications in modules like Financials Cloud or SCM Cloud preferred
• Familiarity with OTBI/BI Publisher reporting, data loads, OIC, and REST/SOAP APIs

Responsabilidades

• Lead Level 2 and Level 3 support across Oracle Cloud ERP modules
• Own SLA/KPI compliance for incidents and change management
• Establish ITIL-aligned support processes and conduct service reviews
• Provide functional and technical oversight across Oracle Cloud ERP workstreams
• Mentor consultants and coordinate offshore/onshore delivery for 24x7 support

Conocimientos

Leadership

Communication

Problem Solving

Client Focus

Adaptability

Educación

Oracle Cloud certifications

ITIL Foundation certification

Herramientas

OTBI reporting

BI Publisher

FBDI/HDL data loads

Oracle Integration Cloud (OIC)

REST/SOAP APIs

Descripción del empleo

VIATEQ Corporation is looking for an Oracle Cloud ERP AMS Lead to join our team. The Oracle Cloud ERP AMS Lead is responsible for overseeing the end-to-end application management, support, and continuous improvement of Oracle Cloud ERP implementations post-go-live. This role serves as the primary point of contact between business stakeholders and the technical support team, ensuring system stability, performance optimization, and alignment with evolving business needs.

This is a fully remote position open to qualified candidates residing within the United States. Candidates must be available to work Eastern Time (ET) business hours.

Responsibilities

Service Delivery & Support Management

• Lead and manage the AMS team providing Level 2 and Level 3 support across Oracle Cloud ERP modules, including Financials, SCM, HCM, Procurement, and Projects
• Own SLA/KPI compliance for incident resolution, service requests, and change management
• Establish and enforce ITIL-aligned support processes, including incident, problem, and change management
• Conduct regular service review meetings with clients and internal stakeholders

Technical Leadership

• Provide functional and technical oversight across Oracle Cloud ERP workstreams
• Guide solution design for enhancements, patches, and new module rollouts
• Review and approve solution designs, configuration changes, and development objects
• Ensure quarterly Oracle Cloud updates are assessed, tested, and adopted with minimal business disruption

Stakeholder & Client Management

• Act as the primary escalation point for critical issues and client concerns
• Build and maintain strong relationships with business owners, IT leadership, and Oracle support
• Translate business requirements into functional specifications and work with the team to deliver solutions
• Present service performance metrics, roadmaps, and improvement plans to senior leadership

Team & Resource Management

• Mentor and guide functional consultants, technical developers, and junior analysts
• Manage resource allocation, workload balancing, and skill development within the AMS team
• Coordinate across offshore/onshore delivery models to ensure 24x7 support coverage where required

Governance & Continuous Improvement

• Drive continuous improvement initiatives to enhance system performance, user adoption, and process efficiency
• Maintain comprehensive documentation, including SOPs, runbooks, configuration guides, and release notes
• Proactively identify risks and implement mitigation strategies
• Support internal and external audits by ensuring compliance with SOX, GDPR, and other applicable regulatory requirements

Required Qualifications

• 8–12 years of Oracle ERP experience, with at least 3–5 years in an AMS or post-production support lead role
• Deep expertise in two or more Oracle Cloud ERP pillars, such as Financials, SCM, Procurement, Projects, or HCM
• Oracle Cloud certifications in relevant modules preferred, such as Oracle Financials Cloud or Oracle SCM Cloud
• ITIL Foundation certification or demonstrated experience with ITIL service management frameworks
• Familiarity with OTBI/BI Publisher reporting, FBDI/HDL data loads, Oracle Integration Cloud (OIC), and REST/SOAP APIs

Preferred Qualifications

• Experience managing AMS engagements in a Big 4, systems integrator, or managed services environment
• Exposure to Oracle Fusion Middleware and Oracle Cloud Infrastructure (OCI)
• Strong understanding of financial processes, including O2C, P2P, R2R, and project accounting

Key Competencies

• Leadership: Ability to lead cross-functional teams in a fast-paced support environment
• Communication: Clear and concise communication with both technical teams and C-suite stakeholders
• Problem Solving: Strong analytical skills to diagnose complex functional and technical issues
• Client Focus: Commitment to delivering high-quality service and exceeding client expectations
• Adaptability: Comfortable managing ambiguity and shifting priorities in dynamic environments

Compensation Range

$130,000 – 175,000. This represents the typical compensation range for this position based on experience, location, and other factors.

About VIATEQ

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels.

VIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 11 paid federal holidays, flexible spending accounts, and a professional development reimbursement.

Equal Opportunity Statement

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.