Remote Oracle Cloud AMS Consultant - Canada

CloudAvanti Inc; Twin Cities (CA); A distancia; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

CloudAvanti is seeking an Oracle Cloud AMS Functional Consultant to provide ongoing functional support for Oracle Cloud applications in a remote setting (Canada–various cities) with occasional travel. You will troubleshoot, coordinate with technical teams, and assist in release testing while keeping SLAs and backlogs in check.

The role emphasizes ownership, collaboration, and delivering quality outcomes. Ideal candidates have a BA/Finance-related degree or equivalent experience, strong

Formación

• Bachelor's degree in Business, Finance or related field or equivalent experience.
• Experience supporting Oracle Cloud applications in production/AMS.
• Strong troubleshooting and root cause analysis skills.
• Experience with service request management and SLA-driven support.
• Ability to manage multiple support tickets and priorities.
• Oracle Cloud certification is considered an asset.
• Excellent communication skills for non-technical audiences.
• Collaborative, solution-focused mindset with ownership and commitment.

Responsabilidades

• Provide ongoing functional support for Oracle Cloud applications, resolving incidents and requests within SLAs.
• Troubleshoot and resolve functional issues across Oracle Cloud modules with cross-team coordination.
• Support quarterly Oracle Cloud release testing and coordinate regression testing with clients.
• Maintain and update functional configurations in response to evolving business needs.
• Document root cause analysis, resolutions and knowledge base articles.
• Collaborate with client stakeholders to prioritize and manage a support backlog.
• Identify opportunities for process or system enhancements based on recurring themes.
• Support minor enhancements and small-scope change requests within AMS.

Conocimientos

Troubleshooting

Root cause analysis

Communication

Collaboration

Ownership

Multi-ticket management

Educación

Bachelor's degree in Business/Finance or related field or equivalent experience

Herramientas

Oracle Cloud

Descripción del empleo

CloudAvanti is seeking an Oracle Cloud AMS Functional Consultant to provide ongoing functional support for Oracle Cloud applications in a remote setting (Canada–various cities) with occasional travel. You will troubleshoot, coordinate with technical teams, and assist in release testing while keeping SLAs and backlogs in check.

The role emphasizes ownership, collaboration, and delivering quality outcomes. Ideal candidates have a BA/Finance-related degree or equivalent experience, strong