Remote Ops Leader, Solution Eng & Services

Parloa; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Job summary

Parloa in New York is seeking an Operations Manager for Solution Engineering & Services to orchestrate a global org spanning Solution Engineering and Professional Services, and to own the financial and resource engine for predictable PS business.

You will design capacity models, forecast in Salesforce and Rocketlane, manage invoicing accuracy in SAP, deploy AI agents, build dashboards, and partner with Finance/RevOps to drive utilization and delivery health across regions.

Qualifications

• 5+ years in Ops / BizOps / PS Ops supporting technical, customer-facing teams in SaaS.
• Proven track record building operating cadence, capacity planning, and PS forecasting.
• Dashboard ownership and strong operational storytelling.
• Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting.
• Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling.
• Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts.
• Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP.

Responsibilities

• Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
• Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
• Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
• Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
• Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
• Partner with Finance / RevOps on services drivers; call out constraints proactively
• Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
• Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
• Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
• Build templates and checklists that reduce ambiguity and prevent rework

Skills

Ops / BizOps

Capacity planning

PS forecasting

Dashboard ownership

Rocketlane

AI automation in ops

Salesforce integration

SAP invoicing

Jira

Data storytelling

Tools

Salesforce

Rocketlane

SAP

Jira

Zapier

n8n

Job description

Parloa in New York is seeking an Operations Manager for Solution Engineering & Services to orchestrate a global org spanning Solution Engineering and Professional Services, and to own the financial and resource engine for predictable PS business.

You will design capacity models, forecast in Salesforce and Rocketlane, manage invoicing accuracy in SAP, deploy AI agents, build dashboards, and partner with Finance/RevOps to drive utilization and delivery health across regions.