Operations Lead – Solutions Eng & Services

Parloa; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Job summary

Parloa is looking for an Operations Manager to lead the Solution Engineering and Professional Services teams. You will manage financial and resource aspects to ensure operational efficiency while deploying AI solutions to streamline processes.

The ideal candidate has over 5 years in Ops roles within SaaS, strong skills in dashboard creation, and experience with tools like Salesforce and SAP. The salary range is $150,000 to $175,000, with a commitment to equal opportunity.

Qualifications

• 5+ years supporting SaaS technical, customer-facing teams.
• Proven track record in capacity planning and PS forecasting.
• Experience with workflow automations and AI agents.

Responsibilities

• Design and deploy AI agents and workflow automations.
• Own PS demand forecasting in Salesforce.
• Manage invoicing workflows and revenue recognition in SAP.

Skills

Ops / BizOps / Program Ops / PS Ops experience

Dashboard ownership

Strong operational storytelling

Resource planning

Experience with AI agents

Invoicing experience

Tools

Salesforce

Rocketlane

SAP

Jira

Zapier

Job description

Parloa is looking for an Operations Manager to lead the Solution Engineering and Professional Services teams. You will manage financial and resource aspects to ensure operational efficiency while deploying AI solutions to streamline processes.

The ideal candidate has over 5 years in Ops roles within SaaS, strong skills in dashboard creation, and experience with tools like Salesforce and SAP. The salary range is $150,000 to $175,000, with a commitment to equal opportunity.