Operations Manager, Solution Engineering & Services

Parloa; New York (NY); Hybrid; USD 150,000 - 175,000; Full time

Job summary

Parloa is looking for an Operations Manager to lead the Solution Engineering and Professional Services teams. You will manage financial and resource aspects to ensure operational efficiency while deploying AI solutions to streamline processes.

The ideal candidate has over 5 years in Ops roles within SaaS, strong skills in dashboard creation, and experience with tools like Salesforce and SAP. The salary range is $150,000 to $175,000, with a commitment to equal opportunity.

Qualifications

• 5+ years supporting SaaS technical, customer-facing teams.
• Proven track record in capacity planning and PS forecasting.
• Experience with workflow automations and AI agents.

Responsibilities

• Design and deploy AI agents and workflow automations.
• Own PS demand forecasting in Salesforce.
• Manage invoicing workflows and revenue recognition in SAP.

Skills

Ops / BizOps / Program Ops / PS Ops experience

Dashboard ownership

Strong operational storytelling

Resource planning

Experience with AI agents

Invoicing experience

Tools

Salesforce

Rocketlane

SAP

Jira

Zapier

Job description

Location

Remote (US / EU friendly) or Hybrid (NYC / Berlin)

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role

As a Operations Manager, Solution Engineering & Services, you will be the operating system for a global organization spanning Solution Engineering and Professional Services while also owning the financial and resource engine that keeps our Professional Services business predictable.

This role pairs the rigor of a BizOps leader with the delivery instincts of a PS Ops analyst. You will build capacity models, run forecasting in Salesforce and Rocketlane, own invoicing accuracy in SAP, and deploy AI agents and automations that eliminate operational drag across the org.

Areas of ownership

• Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains
• Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools
• Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
• Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support
• Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
• Partner with Finance / RevOps on services drivers; call out constraints proactively
• Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
• Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
• Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
• Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs
• Own resource planning and allocation in Rocketlane – ensure the right people are on the right projects at the right time
• Track and report utilization targets; surface over/under-allocation risks
• Co‑own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control
• Standardize the pre‑sales → delivery handoff, scoping → SOW inputs, and change control workflows
• Build templates and checklists that reduce ambiguity and prevent rework
• Parloa’s Tech Stack: Salesforce, Rocketlane, SAP, Jira, Databricks, Swarmia, Elvance, n8n, Zapier

Who you are

• 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer‑facing teams in SaaS
• Proven track record building operating cadence, capacity planning, and PS forecasting
• Dashboard ownership and strong operational storytelling
• Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting
• Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling
• Hands‑on work with AI agents applied to operational workflows – timecard automation, resource recommendations, project health alerts
• Invoicing and revenue recognition experience – comfortable in SAP or a comparable ERP
• Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model
• Data fluency: comfortable modeling capacity and turning messy, multi‑system data into decisions
• Executive communication: concise, direct, high‑signal

Preferred Qualifications

• Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance
• Experience supporting Solution Engineering orgs in addition to Professional Services
• Familiarity with conversational AI or enterprise software deployment patterns

Salary ranges includes OTE

$150,000 USD – $175,000 USD

Equal Opportunity Statement

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Unemployment Insurance

Parloa is an e‑verify employer in the USA.