Remote Ops & CS Coordinator - Customer Service + Logistics

Sidekick; United States; Remote; USD 15,000 - 18,000; Full time

Benefits offered by this job

Real ownership

Operational exposure

Remote-friendly

Salary 1300-1600 USD/month

Bonus pay

Job summary

Sidekick is hiring a Customer Service & Operations Assistant to bridge supply chain, 3PL partners, and customers. You will spend most of your time on operations—order flow, 3PL coordination, and inventory—while also supporting the customer service queue to surface patterns for fixes.

You will tackle root-causes of friction, analyze recurring issues, and ensure processes scale. If you enjoy rebuilding workflows and turning returns into sales, this role is for you.

Qualifications

• 3+ years in operations, logistics, fulfillment, or e-commerce coordination.
• Hands-on Shopify or e-commerce platform experience (managing orders, products, inventory).
• CS queue experience with professional tone under pressure.
• Remote environment: reliable and self-directed.
• Familiarity with help desk platforms and 3PL portals.

Responsibilities

• Monitor daily order flow across US, Canada, and UK 3PLs; catch stuck orders and exceptions.
• Coordinate inbound shipments and inventory; track containers and discrepancies.
• Improve SOPs, automate manual work, and pull operational reports to surface anomalies.
• Handle customer service tickets in Commslayer with the CS team (returns, refunds, replacements).
• Reconcile credit notes and invoices; keep accounting and inventory systems in sync.

Skills

Operations mindset

Shopify experience

CS queue management

Remote work discipline

Strong written communication

Tools

Shopify

Gorgias/Zendesk/Commslayer/Re:amaze

Spreadsheets

3PL portals

SQL basics

Job description

Sidekick is hiring a Customer Service & Operations Assistant to bridge supply chain, 3PL partners, and customers. You will spend most of your time on operations—order flow, 3PL coordination, and inventory—while also supporting the customer service queue to surface patterns for fixes.

You will tackle root-causes of friction, analyze recurring issues, and ensure processes scale. If you enjoy rebuilding workflows and turning returns into sales, this role is for you.