Customer Operations Supervisor

Insight Global; Fernley (NV); On-site; USD 58,000 - 72,000; Full time

Job summary

Insight Global in Fernley, NV is seeking an experienced Customer Operations Coordinator to own customer orders from release through shipment, ensuring timely routing, processing, and execution.

You will monitor order status daily, resolve issues, and coordinate with warehouse and carriers to meet shipping commitments and compliance requirements.

Proficiency in Excel, Outlook, and ERP/TMS/WMS systems, plus strong communication skills, help you thrive in this fast-paced role.

Qualifications

• 3+ years in customer operations, logistics coordination, or related fields.
• Experience managing orders from release through shipment.
• Strong routing, freight coordination, and shipping documentation knowledge.
• Experience with warehouse operations and transportation providers.
• Proficient in Excel, Outlook, and MS Office.
• Experience with ERP, order management, transportation management, or warehouse management systems.
• Excellent communication and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Leadership or supervisory experience preferred.

Responsibilities

• Own customer orders from release through shipment, ensuring timely routing and execution.
• Monitor order status daily and proactively identify and resolve issues that could delay shipment.
• Maintain and update order tracking tools for visibility of shipment status and exceptions.
• Coordinate with warehouse operations to communicate shipping priorities and expedite risky orders.
• Ensure compliance with routing guides, labeling, packaging, and documentation requirements.
• Generate and validate routing requests, shipping docs, bills of lading, and freight paperwork.
• Collaborate with carriers, customers, and internal teams to schedule shipments and resolve issues.
• Review compliance requirements to minimize chargebacks and shipping violations.
• Monitor workload, priorities, and performance of Customer Operations team members.
• Establish daily priorities and provide direction to team members.
• Collaborate with Sales, Customer Service, Warehouse Operations, Transportation, and Planning teams to support commitments.
• Identify opportunities to improve order execution processes and shipment visibility.

Skills

Customer operations

Logistics coordination

Order management

Transportation

Supply chain

Distribution operations

Microsoft Excel

Microsoft Outlook

MS Office

ERP systems

Transportation management systems

Warehouse management systems

Communication skills

Analytical skills

Leadership experience

Tools

ERP systems

Transportation management systems

Warehouse management systems

Order management systems

MS Office applications

Job description

• Own customer orders from release through shipment, ensuring timely routing, processing, and execution.
• Monitor order status daily and proactively identify, escape, and resolve issues that could delay shipment.
• Maintain and update order tracking tools to ensure visibility of shipment status, priorities, and exceptions.
• Coordinate closely with warehouse operations to communicate shipping priorities and expedite at-risk orders.
• Ensure compliance with customer-specific routing guides, labeling requirements, packaging standards, pallet configurations, documentation requirements, and shipping instructions.
• Generate and validate routing requests, shipping documentation, bills of lading, and freight paperwork.
• Work directly with carriers, customers, and internal teams to coordinate shipment scheduling and issue resolution.
• Review compliance requirements before orders are processed to minimize chargebacks and shipping violations.
• Monitor workload, priorities, and performance of Customer Operations team members, including Alex and Vanessa.
• Establish daily priorities, provide direction, and hold team members accountable for timely completion of assigned work.
• Collaborate with Sales, Customer Service, Warehouse Operations, Transportation, and Planning teams to support customer commitments.
• Identify opportunities to improve order execution processes, shipment visibility, and customer compliance performance.

REQUIRED SKILLS AND EXPERIENCE

• 3+ years of experience in customer operations, logistics coordination, order management, transportation, supply chain, or distribution operations.
• Experience managing customer orders from release through shipment.
• Strong understanding of routing, freight coordination, shipping documentation, and customer compliance requirements.
• Experience working with warehouse operations and transportation providers.
• Proficiency with Microsoft Excel, Outlook, and Microsoft Office applications.
• Experience using ERP, order management, transportation management, or warehouse management systems.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to prioritize multiple activities in a fast-paced environment.
• Prior leadership, team lead, or supervisory experience preferred.