Operations & Customer Service Specialist — Remote

Sidekick; United States; Remote; USD 14,508 - 17,856; Full time

Benefits offered by this job

Remote-first work environment

Competitive compensation ($1300 - $160

Performance-based bonus pay

Job summary

Sidekick is hiring a Customer Service & Operations Assistant to connect our supply chain, 3PL partners, and customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes.

We’re not looking for someone to just keep the lights on; we want someone who sees friction in a process, rebuilds it, kills the root cause of repeating CS tickets, and

Qualifications

• 3+ years in operations, logistics, fulfillment, or e-commerce coordination.
• Hands-on Shopify or e-commerce platform experience.
• CS queue experience with a professional tone under pressure.
• Ability to juggle inbound issues, escalation, and inventory reconciliation.

Responsibilities

• Order flow & 3PL coordination: monitor daily flow across US, Canada, and UK 3PLs; catch stuck orders and exceptions; liaise on damaged inbound units and returns.
• Inbound & inventory: coordinate inbound shipments, track containers, flag discrepancies, keep inventory records clean.
• Process improvement & reporting: improve SOPs, automate manual work, and pull operational reports to surface anomalies.
• Customer service tickets: work tickets with CS team (address changes, refunds, replacements, returns, warranty).
• Returns reduction: offer education, sizing, replacement parts, or alternatives instead of refunds.
• Operations admin: reconcile credit notes, invoices, and keep accounting/inventory systems clean.
• Support automation: improve Commslayer automation, canned responses, macros, and KB content.

Skills

Ownership

Curiosity

Reliability

Remote work

Tools

Shopify

Gorgias

Zendesk

Commslayer

Re:amaze

Spreadsheets

Job description

Sidekick is hiring a Customer Service & Operations Assistant to connect our supply chain, 3PL partners, and customers. You’ll spend roughly 60 - 70% of your time in operations (order flow, 3PL coordination, inventory, process improvement) and 30 - 40% in the customer service queue, surfacing patterns back into operational fixes.

We’re not looking for someone to just keep the lights on; we want someone who sees friction in a process, rebuilds it, kills the root cause of repeating CS tickets, and