Remote Ops Coordinator - Real-Time Care Scheduling

Honor; United States; Remote; USD 60,614,000 - 71,635,000; Full time

Benefits offered by this job

Remote work

Health benefits

401(k) with employer match

Job summary

Honor is seeking an Operations Coordinator for a remote role to ensure seamless care delivery. You will manage real-time staffing, handle same-day scheduling changes, and coordinate urgent communications between clients, families, and Care Pros.

You will participate in two weeks of training and support the organization with strong communication, tech fluency, and relentless focus on caring for clients and caregivers alike.

Qualifications

• 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment.
• Hands‑on experience handling real-time scheduling, dispatch, or triage.
• Demonstrated tech fluency with comfort navigating multiple platforms (CRM, EMR, or workforce management tools).
• Strong written and verbal communication skills; skilled in de‑escalation and empathy.
• Reliable attendance and commitment to full participation in training and ongoing shifts.
• Consistent tenure and accountability in previous roles.

Responsibilities

• Same-Day Staffing & Coordination: Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.
• Real-Time Communication & Support: Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.
• Task Execution: Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.
• Issue Resolution: Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros.
• Documentation & Compliance: Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.
• Communication & Escalation Management: Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.

Skills

Customer service

Operations coordination

Communication skills

Tech fluency

Attendance & reliability

Tools

CRM systems

EMR systems

Workforce management tools

Job description

Honor is seeking an Operations Coordinator for a remote role to ensure seamless care delivery. You will manage real-time staffing, handle same-day scheduling changes, and coordinate urgent communications between clients, families, and Care Pros.

You will participate in two weeks of training and support the organization with strong communication, tech fluency, and relentless focus on caring for clients and caregivers alike.