Operation Care Cordinator

A Place at Home Newton; Newton (MA); On-site; USD 55,000 - 70,000; Full time

Job summary

A Place At Home Newton is seeking an Operations Care Coordinator to support day-to-day office operations and ensure high-quality care coordination for clients and caregivers.

The role emphasizes scheduling, caregiver support, client experience, and compliance, requiring strong organizational skills, clear communication, and a proactive problem-solving mindset.

Qualifications

• Experience in home care, healthcare, scheduling, or office coordination.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication skills (written and verbal).
• Proactive problem-solver with the ability to adapt.

Responsibilities

• Care Coordination & Scheduling: Manage and optimize caregiver schedules for full coverage and continuity of care.
• Client Experience: Serve as a key contact for clients and families; ensure care plans are executed with quality.
• Caregiver Support & Engagement: Assist with onboarding, training coordination, and ongoing communication.
• Operational Excellence: Support daily office operations and maintain accurate client records.
• Billing & Administrative Support: Assist with timekeeping, billing verification, and payroll coordination.
• Growth & Community Engagement: Support marketing outreach and relationships with referral partners.

Skills

Scheduling

Time management

Communication

Problem solving

Microsoft Office

Home care software

Tools

Scheduling software

Microsoft Office

Home care software

Job description

Job Title: Operations Care Coordinator

Location: A Place At Home - Newton

About Us

At A Place At Home, we provide comprehensive senior care solutions designed to create a true continuum of care. Our mission is simple: deliver peace of mind to families while empowering seniors to live safely and independently at home.

Position Overview

We are seeking a highly organized, proactive, and compassionate Operations Care Coordinator to support the day-to-day success of our office. This role is the operational heartbeat of the agency - ensuring clients receive exceptional care, caregivers are supported, and internal systems run efficiently.

This is a fast-paced, people-centered role ideal for someone who thrives in coordination, problem-solving, and making a meaningful impact in the lives of seniors and their families.

Key Responsibilities

• Care Coordination & Scheduling

  • Manage and optimize caregiver schedules to ensure full coverage and continuity of care

  • Match caregivers to clients based on needs, skills, and personality fit

  • Proactively address call-offs, schedule gaps, and last-minute changes

• Client Experience

  • Serve as a key point of contact for clients and families

  • Ensure care plans are executed with the highest level of quality and consistency

  • Address concerns promptly and professionally, ensuring satisfaction and retention

• Caregiver Support & Engagement

  • Assist with onboarding, training coordination, and ongoing communication with caregivers

  • Foster a positive, supportive culture that drives retention and engagement

  • Help monitor performance and elevate any concerns appropriately

• Operational Excellence

  • Support daily office operations, ensuring smooth communication across departments

  • Maintain accurate documentation, scheduling systems, and client records

  • Ensure compliance with state regulations and company standards

• Billing & Administrative Support

  • Assist with timekeeping, billing verification, and payroll coordination

  • Help maintain financial accuracy related to hours, services, and client records

• Growth & Community Engagement

  • Support marketing and outreach efforts as needed

  • Help maintain relationships with referral partners and community organizations

What We're Looking For

• Experience in home care, healthcare, scheduling, or office coordination preferred

• Strong organizational and multitasking skills in a fast-paced environment

• Excellent communication skills (both written and verbal)

• Problem-solver with the ability to think quickly and adapt

• Proficiency in scheduling systems and Microsoft Office (experience with home care software is a plus)

• Compassionate, reliable, and committed to delivering exceptional service

Why This Role Matters

The Operations Care Coordinator plays a critical role in delivering on our promise of exceptional care. You are the connector between clients, caregivers, and the business - ensuring everything runs smoothly and everyone feels supported.