Account Coordinator

Allied National Services; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Allied National Services is seeking an Account Coordinator to join our Service Department. This on-site, full-time role supports the Account Management team by coordinating facility maintenance services for our clients.

You will schedule, track, and manage work orders, liaise with customers and service providers, and ensure timely, accurate service delivery. The ideal candidate is highly organized with strong communication skills and a proven ability to multitask in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Highly organized with strong follow-through and attention to detail.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Resourceful, assertive, and capable of resolving issues.
• Ability to work effectively with clients, vendors, and internal teams.

Responsibilities

• Coordinate, schedule, and dispatch facility maintenance service calls nationwide.
• Communicate with clients, technicians, and service providers by phone and email.
• Track and manage work orders from initial request through completion.
• Prioritize service requests based on urgency, deadlines, and client requirements.
• Follow up with service providers to ensure work is completed on time and meets expectations.
• Provide clients with service updates and assist with resolving issues or escalations.
• Source and onboard new service providers when additional coverage is needed.
• Review vendor quotes, invoices, and required service documentation.
• Maintain accurate client, vendor, and work order records.
• Support Account Managers with day-to-day account and service needs.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Vendor coordination

Outlook

Word

Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Summary

Allied National Services, a leading provider of facility maintenance services nationwide, is seeking a dependable and motivated Account Coordinator to join our Service Department.

The Account Coordinator supports our Account Management team with the day-to-day coordination of facility maintenance services for our clients. This role works directly with customers, technicians, and service providers to schedule services, manage work orders, resolve issues, and ensure work is completed accurately and on time.

This is a full-time, on-site position, Monday–Friday from 8:00 a.m.–4:30 p.m.

What You’ll Do

• Coordinate, schedule, and dispatch facility maintenance service calls nationwide.
• Communicate with clients, technicians, and service providers by phone and email.
• Track and manage work orders from initial request through completion.
• Prioritize service requests based on urgency, deadlines, and client requirements.
• Follow up with service providers to ensure work is completed on time and meets expectations.
• Provide clients with service updates and assist with resolving issues or escalations.
• Source and onboard new service providers when additional coverage is needed.
• Review vendor quotes, invoices, and required service documentation.
• Maintain accurate client, vendor, and work order records.
• Support Account Managers with day-to-day account and service needs.

What We’re Looking For

• Strong verbal and written communication skills.
• Highly organized with excellent follow-through and attention to detail.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Resourceful, assertive, and comfortable solving problems.
• Ability to work effectively with customers, vendors, and internal teams.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Previous customer service, coordination, dispatch, facilities experience, restaurant, retail experience is a plus.

Training is provided on our internal systems.

Benefits

PTO, medical, dental and vision insurance, family/dependent medical coverage, and 401(k).

Candidates must have a valid driver's license, reliable transportation, and be able to successfully complete a criminal background check and E-Verify requirements.

Allied National Services is an Equal Employment Opportunity and Affin.

Job Type: Full-time

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m.

Work Location: On-site