Remote Operations & Training Manager

Roadshow Concepts, LLC; United States; Remote; USD 77,000 - 94,000; Full time

Job summary

Heartland Roadshow is seeking an Operations Support Manager to oversee Training & Development, IT, and Supplies & Fulfillment. This remote role focuses on ensuring employees have the training, technology, and resources to perform at peak levels.

You will guide program development, manage IT infrastructure, and streamline purchasing and fulfillment processes while collaborating with leadership to establish standards and drive continuous improvement. Compensation is $85,000 annually.

Qualifications

• Experience in operations management across multiple functions (Training & Development, IT, Supplies & Fulfillment).
• Ability to develop training programs and coordinate onboarding and ongoing education.
• Experience leading IT coordination and equipment provisioning and lifecycle management.
• Strong inventory, purchasing, order fulfillment, and vendor coordination skills.
• Proven leadership, project management, and cross-functional collaboration abilities.
• Excellent written and verbal communication skills and documentation practices.
• Experience administering a learning management system or coordinating employee training programs is preferred.

Responsibilities

• Oversee Training & Development to support readiness, competency, and performance.
• Coordinate curricula, materials, SOPs, and onboarding with leadership.
• Manage online learning system Heartland University and training effectiveness metrics.
• Lead IT support and equipment lifecycle, tracking resolutions and asset inventory.
• Supervise Supplies & Fulfillment: purchasing, inventory, fulfillment, and vendor relations.
• Establish standardized processes for resources, purchasing, and asset management.
• Provide team leadership, performance management, and cross-department collaboration.
• Identify opportunities to automate and streamline workflows for cost control.
• Ensure procedures and documentation are current, practical, and aligned with goals.

Skills

Operations management

Training & development

IT coordination

Inventory management

Purchasing & fulfillment

Leadership

Project management

Communication skills

Heartland University LMS

Tools

Heartland University LMS

Job description

Heartland Roadshow is seeking an Operations Support Manager to oversee Training & Development, IT, and Supplies & Fulfillment. This remote role focuses on ensuring employees have the training, technology, and resources to perform at peak levels.

You will guide program development, manage IT infrastructure, and streamline purchasing and fulfillment processes while collaborating with leadership to establish standards and drive continuous improvement. Compensation is $85,000 annually.