Remote Operations Tech Specialist – Travel & Sabre GDS

BCD Travel; United States; Remote; USD 58,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Remote opportunities

Travel perks

Inclusive culture

Job summary

BCD Travel is seeking an Operations Technology Specialist to provide first-line ops and client technology support for virtual agents and in-office staff across the United States. This remote role emphasizes efficient issue resolution and proactive system monitoring.

You will collaborate with technology teams to troubleshoot, perform RCAs, and ensure reliable travel operations, applying knowledge of Sabre GDS and OBTs while delivering excellent service to internal and external stakeholders.

Qualifications

• Extensive experience in the travel industry.
• Experience with Sabre GDS and online booking tools (OBTs).
• Experience supporting system enhancements, testing, implementations, and operational initiatives.
• Strong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams.

Responsibilities

• Follow established processes and collaborate with teams to monitor and resolve technology support cases and provide tracking.
• Partner with internal and external technology teams to perform RCAs, escape, test, and resolve cases to resolution.
• Work with virtual employees to troubleshoot issues for quick resolution.
• Escalate common issues to other departments that can be resolved on a global basis.
• Communicate effectively to virtual employees via the most appropriate method to discuss procedures and common solutions.
• Manage system status, taking steps to improve performance and reliability per policies and procedures.

Skills

Travel industry experience

Sabre GDS

Online Booking Tools

System enhancements

Travel operations

Analytical skills

Troubleshooting

Organizational skills

Communication

Tools

Sabre GDS

Online Booking Tools

Job description

BCD Travel is seeking an Operations Technology Specialist to provide first-line ops and client technology support for virtual agents and in-office staff across the United States. This remote role emphasizes efficient issue resolution and proactive system monitoring.

You will collaborate with technology teams to troubleshoot, perform RCAs, and ensure reliable travel operations, applying knowledge of Sabre GDS and OBTs while delivering excellent service to internal and external stakeholders.