Remote Operations Supervisor, Wire Administration

PNC; United States; Remote; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Educational assistance

Wellness program

Paid time off

Job summary

PNC is seeking an Operation Supervisor in Wire Administration to lead an operations team remotely across the United States. This role oversees workflow, ensures transactions are executed per policy, and develops staff through coaching and team meetings.

The position requires at least 3 years of related experience, no degree required, and preferred AAP Certification, ACH experience. Base salary range $45,375–$75,625 with benefits; remote work options depending on location.

Qualifications

• Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 3+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Oversees operations workflow and owns the execution of transactions/processes. Manages direct reports on the operations team.
• Manages and is responsible for achieving desired business results. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May partner internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members. Leads team meetings and continuous improvement sessions.
• Provides consultation and advice to service partners and customers. May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects.
• Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures.

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation Strategies

SOP

Education

No Degree

Job description

PNC is seeking an Operation Supervisor in Wire Administration to lead an operations team remotely across the United States. This role oversees workflow, ensures transactions are executed per policy, and develops staff through coaching and team meetings.

The position requires at least 3 years of related experience, no degree required, and preferred AAP Certification, ACH experience. Base salary range $45,375–$75,625 with benefits; remote work options depending on location.