Remote Operations Supervisor - Commercial Lines Leader

Insurance Office of America; Tifton (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

Paid holidays & time off

401K with employer match

Professional growth opportunities

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations, ensuring service excellence and accuracy in policy administration.

The ideal candidate brings 5+ years in insurance brokerage or related client-relations roles, an active license, and strong analytical and communication skills. This role supports staff development and may require hybrid work with occasional on-site presence.

Qualifications

• 5+ years in insurance brokerage, client services, or related sales/relationship role.
• Strong knowledge of brokerage processes and client needs.
• Excellent communication and multitasking abilities.
• Proactive in staff development and HR processes.

Responsibilities

• Lead Account Management staff and monitor performance against service standards.
• Ensure compliance with HR policies and company procedures.
• Oversee policy administration, placement, billing, and renewals.
• Support recruitment, onboarding, and staff development.
• Manage data integrity across agency systems and carrier platforms.
• Provide subject-matter expertise for coverage questions and renewals.

Skills

Leadership

Client relations

Analytical thinking

Communication

MS Office

Education

Active insurance license

High School Diploma

Tools

MS Office Suite

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management and oversee day-to-day branch operations, ensuring service excellence and accuracy in policy administration.

The ideal candidate brings 5+ years in insurance brokerage or related client-relations roles, an active license, and strong analytical and communication skills. This role supports staff development and may require hybrid work with occasional on-site presence.