Remote Operations Manager – Commercial Lines

Insurance Office of America; Sarasota (FL); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick pay

Job summary

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management staff across a branch, ensuring service excellence and compliant processes. This senior role handles a defined book of business and collaborates on client service needs and renewals.

The ideal candidate brings 5+ years in the industry (or 7+ years in related sales/relationship roles), active insurance licensing, and strong analytical and customer-service skills.

Qualifications

• 5+ years of industry experience; or 7+ years of sales, marketing or relationship management experience
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required
• Professional designations preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Monitor productivity, efficiency, quality, and service standards.
• Promote IOA culture and support team engagement.
• Support ongoing staff training and development.
• Develop future branch operations leaders.
• Lead Account Management staff and provide coaching and guidance.
• Ensure compliance with HR policies and processes.
• Participate in hiring, interviewing, and onboarding.
• Deliver evaluations and maintain communication with leadership.
• Assign and balance workloads to ensure service continuity.
• Implement and enforce processes and best practices.
• Monitor performance data and take action as needed.
• Maintain accurate data across agency and carrier systems.
• Manage an assigned book of business.
• Serve as a SME for coverage and service questions.
• Manage client relationships and support renewals and service needs.
• Oversee policy administration, placement, billing, claims support, and documentation of accuracy.
• Lead or support renewal and new business processes.
• Deliver excellent service and anticipate client needs.
• Promote IOA values and integrity.

Skills

Leadership

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Analytical skills

Education

Active insurance license

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Operations Supervisor – Commercial Lines to lead the Account Management staff across a branch, ensuring service excellence and compliant processes. This senior role handles a defined book of business and collaborates on client service needs and renewals.

The ideal candidate brings 5+ years in the industry (or 7+ years in related sales/relationship roles), active insurance licensing, and strong analytical and customer-service skills.